Medical Receptionist (Check In/Check Out)

Sterling Ridge Orthopaedics and Sports Medicine•Spring, TX

2d•Onsite

About The Position

We are looking for a full-time Medical Receptionist responsible for front-office administrative duties related to patient care. The position is primarily based at the Spring location and may assist at the Woodlands or Woodforest offices for call-outs or vacations. Hours are primarily 9:00 a.m. to 6:00 p.m. or 8:30 a.m. to 5:30 p.m.

Requirements

Ability to deal professionally, courteously, and efficiently with the public and staff.
Maintain patient confidentiality and properly protect confidential information.
Familiarity with computers, office equipment, and medical or insurance software.
Basic office skills, such as typing and filing.

Nice To Haves

Graduate of a certified medical office training course.
Bilingual in English and Spanish.
Two years of experience in a medical office environment.
Experience with Athena EMR is preferred.

Responsibilities

Respond promptly to patient needs and requests.
Answer telephone calls promptly and professionally, address inquiries, or refer questions to other staff members.
Assist patients with insurance paperwork and billing questions.
Print necessary forms for patient charts and clinic staff, and ensure patient paperwork is completed.
Communicate patients’ co-insurance and deductible amounts.
Collect appropriate co-payments, co-insurance, deductibles, and account balances at the time of service.
Update patient information in the EMR as needed.
Notify appropriate clinic staff (Ortho, PT, MRI/X-Ray, DME) when a patient is present.
Print billing or charge slips and place them in the appropriate bin.
Handle incoming cash, checks, and credit card receipts, and reconcile patient accounts and the cash/money drawer daily.
Perform other miscellaneous office and clerical duties as needed.