Medical Records Receptionist

Life Care Services•Essex, CT

3d•Onsite

About The Position

Essex Meadows is seeking a detail-oriented, organized, and service-focused Medical Records Receptionist for its Health Center. This temporary-to-permanent position is scheduled Monday through Friday for 24–32 hours per week and pays $25–$28 per hour, depending on qualifications. The role maintains accurate, complete, and confidential resident medical records while providing administrative and clerical support to the Director of Nursing and Health Center staff. It also assists with nursing staff scheduling, coordinates information among residents, families, physicians, and employees, and supports the smooth daily operation of the Health Center. The ideal candidate is dependable and professional, can manage multiple priorities, and values accuracy, teamwork, and hospitality in a healthcare environment.

Requirements

High school diploma or equivalent.
Previous administrative or clerical experience, preferably in a healthcare or long-term care setting.
Proficiency in Microsoft Word and general computer applications.
Strong organizational skills and attention to detail.
Ability to manage multiple responsibilities, prioritize tasks, and work effectively with frequent interruptions.
Strong written and verbal communication skills in English.
Ability to perform basic mathematical calculations.
Professional, courteous, and compassionate approach when interacting with residents, families, visitors, and employees.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to sit for extended periods, with occasional walking and frequent bending, reaching, and stooping.
Manual dexterity for typing, filing, and handling records.
Ability to concentrate and work effectively in an environment with frequent interruptions.
Ability to occasionally lift and carry up to 50 pounds.

Nice To Haves

Medical terminology experience.
Medical records experience.

Responsibilities

Maintain complete, accurate, and organized medical records for current and discharged residents in accordance with applicable state and federal regulations.
Prepare medical records for new admissions and discharges and monitor charts for missing or incomplete documentation.
Maintain resident identification information, census records, admission books, resident indexes, and other required documentation.
File, retrieve, organize, and store medical records according to retention and confidentiality requirements.
Provide authorized individuals and administration with medical records, reports, and statistical information as requested.
Coordinate correspondence with physicians, healthcare providers, and other appropriate parties regarding medical record requests.
Maintain and update Health Center forms, policies, procedures, Medicare denial letters, and other department information.
Provide secretarial and administrative support to the Director of Nursing, Social Worker, and other Health Center personnel as needed.
Assist with daily nursing schedules, including coordinating coverage for call-offs, admissions, and other staffing changes; provide CNA scheduling assistance when necessary.
Coordinate and maintain minutes and documentation for required Quality Assurance meetings.
Assist with special projects, assignments, and departmental communications.
Coordinate information among residents, families, responsible parties, physicians, consultants, and staff.
Assist with ordering supplies, communicating with vendors, monitoring inventory, and tracking resident supplies for appropriate billing.
Provide Health Center receptionist coverage as needed, greeting visitors and directing calls and inquiries appropriately.
Assist with incoming and outgoing mail and general office responsibilities.
Respond to apartment alarms according to nursing direction and established community procedures.
Attend required staff meetings, in-service training, and educational programs to remain current with departmental policies and healthcare requirements.
Maintain strict confidentiality of resident medical information and sensitive departmental records.