Medical Receptionist

Eye Care Partners Career Opportunities • Independence, MO

4d • Onsite

About The Position

EyeCare Partners is hiring a Medical Receptionist (Patient Coordinator) for Sabates Eye Centers in Independence, Missouri. The Patient Coordinator is trained to serve as the first point of contact for patients, set a positive tone for their visits, and complete administrative tasks that support smooth check-in and check-out experiences. The role involves minimal travel to other offices in the Kansas City metro area as needed, with mileage reimbursement provided.

This is a full-time position. Offices are open Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to noon. Employees rotate Saturday coverage and do not work every Saturday. Some earlier or later work may be needed, and the posting states a commitment to work over 40 hours to meet business needs. The position is described as willing to train.

Requirements

• High school diploma or GED.
• Favorable result on a background check.
• Basic computer skills.
• Strong customer service skills.
• At least one year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Demonstrated initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Ability to create a positive, team-oriented, patient-focused work environment.
• Commitment to work over 40 hours to meet business needs.
• Reliable transportation and ability to travel to multiple work locations with minimal notice.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Greet patients and check them in and out for appointments.
• Verify medical and vision insurance.
• Communicate effectively with patients, doctors, and managers.
• Respond to inquiries by phone, email, and in person.
• Provide exceptional customer service during every patient encounter, in person or by phone.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls promptly and courteously.
• Respect patients’ time and the doctor’s schedule by practicing urgency.
• Manage patient flow in the office.
• Know common fees for visits and collect correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Employee discounts
• Competitive base pay
• Mileage reimbursement for required travel between offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED