Marketing Director Jobs

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Director, Marketing Services and Operations

Zymo Research Corporation•Tustin, CA
•Onsite

About The Position

The Director, Marketing Services and Operations leads Zymo Research's multidisciplinary internal marketing-services function and owns the development and governance of the company's enterprise brand strategy, as well as the strategy, management, and performance of the company website. The role connects brand, website, and commercial priorities to coordinated execution across creative and graphic design, video, email and marketing automation, paid and digital channels, and marketing project management. The Director is responsible for the department's people, operating model, capacity, budget, quality standards, technology, vendors, delivery performance, and channel optimization, and operates as the general manager of an internal agency. The Director partners with commercial, sales, business development, distribution, R&D, IT, and other internal teams to translate strategies and briefs into measurable work. The role requires broad marketing judgment, strong people leadership, disciplined prioritization, and the ability to improve speed and quality without unnecessary process. The position leads and develops the multidisciplinary team; establishes companywide brand strategy, governance, and implementation; owns the website roadmap, governance, and performance; and establishes transparent intake, prioritization, and delivery processes for marketing services. It oversees creative, digital, channel, marketing technology, and automation execution; sets performance measures and improvement practices; manages budgets, vendors, and risks; and represents Marketing Services in cross-functional planning and operating forums. Success includes an approved, research-informed brand strategy and measurable brand adoption; improved website and channel performance; reliable delivery against scope, quality, and dates; transparent work and capacity management; shorter cycle times and fewer avoidable revisions; strong stakeholder satisfaction; accurate campaign tracking and evidence-based optimization; effective use of talent, vendors, technology, and budget; and team engagement, retention, and development. Zymo Research provides research tools and products to the scientific community. This position is onsite at Zymo Research, 2961 Dow Ave, Tustin, California.

Requirements

  • Bachelor's degree in marketing, communications, business, digital media, creative production, or a related field, or equivalent professional experience.
  • At least 10 years of progressive experience in marketing services, marketing operations, integrated production, creative operations, an in-house agency, or a comparable multidisciplinary marketing environment.
  • At least 4 years of direct people-leadership experience.
  • Demonstrated experience developing, securing approval for, and implementing an enterprise or corporate brand strategy, including research, positioning, brand architecture, messaging, governance, and organizational rollout.
  • Demonstrated experience owning a B2B website or digital-platform roadmap, including content-management governance, information architecture, user experience, search optimization, analytics, conversion optimization, content operations, and cross-functional delivery with IT.
  • Demonstrated success building or improving intake, prioritization, project management, capacity planning, review, approval, and delivery processes.
  • Working knowledge of creative production, web, email and marketing automation, paid digital media, video, campaign measurement, and vendor management; deep hands-on expertise in every discipline is not required.
  • Experience managing budgets, agencies, contractors, software platforms, and competing stakeholder demands.
  • Ability to connect marketing execution to business objectives, interpret performance data, and make practical tradeoffs involving speed, quality, cost, and impact.
  • Strong executive communication, stakeholder management, coaching, problem-solving, and change-management skills.

Nice To Haves

  • Experience in life sciences, biotechnology, diagnostics, healthcare, scientific tools, or another technically complex B2B industry.
  • Experience leading a corporate rebrand or major brand transformation in a technically complex, global, or multi-portfolio organization.
  • Experience supporting global markets, distributors, channel partners, and region-specific execution.
  • Familiarity with HubSpot or a comparable marketing-automation platform; Google Ads and analytics tools; enterprise content-management systems; Monday.com, Workfront, Asana, or comparable workflow platforms; digital asset management; and Adobe Creative Cloud.
  • Experience implementing campaign taxonomies, attribution standards, testing programs, website governance, consent and privacy controls, or accessibility standards.
  • Prior leadership experience in an internal agency, centralized marketing-services group, or high-volume creative and digital production environment.

Responsibilities

  • Lead, coach, and develop a multidisciplinary team spanning creative design, web, video, marketing automation, digital channel execution, and project management.
  • Define team structure, roles, performance expectations, development plans, succession needs, and hiring priorities, and foster an accountable, service-oriented culture.
  • Develop and govern an enterprise brand strategy, including research, positioning, architecture, messaging, implementation standards, governance, training, and brand-health measurement.
  • Own the company website strategy, roadmap, governance, release planning, content operations, search optimization, analytics, conversion optimization, and performance.
  • Partner with IT, cybersecurity, Business Intelligence, and system owners on website architecture, hosting, integrations, data capture, privacy, security, reliability, and recovery requirements.
  • Establish a transparent marketing-services intake and prioritization process, maintain visibility into work and capacity, and translate priorities into realistic scopes, staffing plans, and schedules.
  • Clarify service capabilities, request requirements, lead times, and requester responsibilities; simplify handoffs, reviews, approvals, and asset management.
  • Oversee coordinated production and deployment of campaign assets across web, email, paid search, paid social, display, video, print, partner and distributor channels, and other approved formats.
  • Ensure creative and channel deliverables meet brand, technical, audience, campaign, accessibility, usability, and quality requirements.
  • Own operating standards for marketing automation, email deployment, campaign tracking, forms, landing pages, lead-routing coordination, and related marketing technology.
  • Coordinate with Sales Operations, Business Intelligence, IT, and system owners to maintain reliable integrations, data capture, reporting, permissions, and governance.
  • Define and report a balanced scorecard for service delivery, production quality, capacity, cost, and channel performance; use results and post-launch reviews to improve execution.
  • Develop and manage the department budget, select and manage agencies and vendors, and balance internal capacity with external support.
  • Maintain appropriate review and approval controls for brand, technical claims, legal requirements, privacy, consent, accessibility, and other applicable standards.
  • Serve as the primary department leader for internal stakeholders, communicate priorities and tradeoffs, and represent Marketing Services in planning, business reviews, launch readiness discussions, and operating forums.

Benefits

  • Medical, dental, vision, and life insurance coverages
  • EAP sessions
  • Vacation time plus company holidays
  • Paid sick leave
  • 401(k) with matching
  • Employee referral bonus
  • Complimentary fruit, snacks, and beverages
  • Complimentary catered lunches on Thursdays
  • Complimentary EV charging
  • Cell phone stipend

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