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The Director, Marketing Services and Operations leads Zymo Research's multidisciplinary internal marketing-services function and owns the development and governance of the company's enterprise brand strategy, as well as the strategy, management, and performance of the company website. The role connects brand, website, and commercial priorities to coordinated execution across creative and graphic design, video, email and marketing automation, paid and digital channels, and marketing project management. The Director is responsible for the department's people, operating model, capacity, budget, quality standards, technology, vendors, delivery performance, and channel optimization, and operates as the general manager of an internal agency. The Director partners with commercial, sales, business development, distribution, R&D, IT, and other internal teams to translate strategies and briefs into measurable work. The role requires broad marketing judgment, strong people leadership, disciplined prioritization, and the ability to improve speed and quality without unnecessary process. The position leads and develops the multidisciplinary team; establishes companywide brand strategy, governance, and implementation; owns the website roadmap, governance, and performance; and establishes transparent intake, prioritization, and delivery processes for marketing services. It oversees creative, digital, channel, marketing technology, and automation execution; sets performance measures and improvement practices; manages budgets, vendors, and risks; and represents Marketing Services in cross-functional planning and operating forums. Success includes an approved, research-informed brand strategy and measurable brand adoption; improved website and channel performance; reliable delivery against scope, quality, and dates; transparent work and capacity management; shorter cycle times and fewer avoidable revisions; strong stakeholder satisfaction; accurate campaign tracking and evidence-based optimization; effective use of talent, vendors, technology, and budget; and team engagement, retention, and development. Zymo Research provides research tools and products to the scientific community. This position is onsite at Zymo Research, 2961 Dow Ave, Tustin, California.
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Job Type
Full-time
Career Level
Director

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