Logistics Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. High School Diploma is required.
• 3+ years of experience in international logistics, freight forwarding, import operations, or transportation coordination.
• Knowledge of ocean import, air import, customs clearance processes, and international shipping documentation.
• Understanding of U.S. Customs regulations and import compliance requirements.
• Strong customer service orientation with excellent communication and relationship management skills.
• Strong negotiation and coordination skills when working with carriers and logistics service providers.
• Proficiency in Microsoft Office, particularly Excel, and experience with Transportation Management Systems (TMS), ERP, or logistics software.
• Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while meeting deadlines.

Nice To Haves

• Ability to travel up to 10% in U.S.

Responsibilities

• Coordinate international import shipments via ocean, air, and ground transportation to ensure timely and accurate delivery.
• Monitor shipment status from origin through final delivery and proactively resolve transportation or documentation issues.
• Prepare, review, and coordinate shipping documentation required for import, customs clearance, and customer requirements.
• Coordinate with customs brokers, carriers, freight forwarders, and internal departments to facilitate efficient shipment processing.
• Obtain and prepare competitive freight quotations from ocean carriers, airlines, trucking companies, and third-party logistics (3PL) providers.
• Coordinate transportation bookings and shipment scheduling with carriers and logistics partners.
• Build and maintain positive working relationships with carriers, vendors, customs brokers, and service providers to support daily operations.
• Assist in resolving freight delays, service issues, billing discrepancies, and shipment exceptions.
• Serve as the primary point of contact for assigned customers regarding shipment status and operational inquiries.
• Provide proactive shipment updates and timely responses to customer requests.
• Support customer onboarding by following established Standard Operating Procedures (SOPs) and customer-specific requirements.
• Maintain a high level of customer satisfaction through responsive communication and effective problem resolution.
• Follow established Standard Operating Procedures (SOPs) and Work Instructions to ensure consistent operational execution.
• Maintain and update customer SOPs and operational documentation as business requirements change.
• Ensure shipment activities comply with company policies and applicable import, transportation, and customs regulations.
• Maintain accurate shipment records and supporting documentation.
• Prepare daily, weekly, and monthly operational reports, including shipment status, service performance, and customer-specific metrics.
• Monitor operational KPIs and identify shipment exceptions requiring corrective action.
• Recommend process improvements to enhance operational efficiency, service quality, and customer satisfaction.
• Support special projects and continuous improvement initiatives as assigned.
• Work closely with Operations, Customer Service, Warehouse, Transportation, Customs Compliance, Accounting, and Sales teams to ensure smooth execution of customer shipments.
• Communicate effectively with overseas offices, global partners, and internal stakeholders to coordinate international logistics activities.
• Perform other duties and special projects as assigned.

Benefits

• Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
• 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
• Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
• Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
• Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
• Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
• Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.
• Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
• Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
• Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
• Subsidized Lunch Support Savor your meals with our support.