Logistics Coordinator_ Team Cantu

PROTRANS INTERNATIONAL LLC•Laredo, TX

About The Position

The Logistics Coordinator is the primary transactional, day-to-day contact for assigned customer accounts and provides customer service at the plant level. Working closely with transportation providers and internal support teams, the role supports ProTrans objectives and helps identify, analyze, and develop supply chain solutions that improve the customer experience. The position handles operational communications, service exceptions, shipment coordination, reporting, and billing support. For 3PL accounts, it also manages the customer logistics plan and related bid requests and unplanned shipment needs. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with flexibility for occasional customer emails or calls in the evenings. The role may serve as a team lead for an assigned work group and requires willingness to travel nationally and internationally to customer locations within the ProTrans International network.

Requirements

At least 1 year of experience in logistics and supply chain, or a bachelor’s degree in Logistics, Transportation, or a business-related field.
Strong critical-thinking and problem-solving skills, including the ability to resolve complex supply-chain and logistics issues while providing excellent customer service.
Ability to serve as a key point of contact between ProTrans and customers.
Ability to interact with varying levels of management and operations in a matrixed organization.
Ability to remain compliant with Customs and C-TPAT regulations and procedures.
Ability to adapt and respond to frequently changing logistics circumstances.
Strong time-management skills and ability to manage multiple ongoing tasks and projects.
Solid verbal and written communication skills in English.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
Ability to write routine reports and correspondence.
Ability to speak effectively before customer or employee groups.
Ability to apply fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
Ability to solve practical problems, collect data, establish facts, draw valid conclusions, interpret mathematical or diagram-form instructions, and work with abstract and concrete variables.
Excellent computer skills, including all Microsoft Office programs.
Willingness to travel nationally and internationally to customer locations within the ProTrans International network.
Must be able to sit regularly and hear to perform essential job functions.

Nice To Haves

Automotive logistics experience.
Bilingual Spanish abilities.

Responsibilities

Communicate with truckload carriers to confirm pickups and deliveries, address exceptions, and perform check calls in ProTrans’ TMS system.
Facilitate border-crossing operations with the Border Crossing team and notify customers of deviations in the customs process.
Arrange customer expedite shipment needs and communicate effectively with ProTrans’ Expedite team.
Assist customer plants with resolving daily operational issues.
Escalate service-level issues to the Operations Manager.
Communicate holiday schedules to customers and internal ProTrans teams when adjustments are needed.
Ensure customers are informed about performance exceptions, delays, and other service issues.
Ensure required daily, weekly, and monthly reporting is distributed.
Work with ProTrans’ Accounts Receivable team to support timely billing.
For 3PL accounts, understand the customer’s logistics plan and gather, understand, and submit complete plan changes or adjustments.
For 3PL accounts, enter bid requests as needed to accommodate the logistics plan and its adjustments.
For 3PL accounts, ensure unplanned customer requests are handled.