Logistics Coordinator_ Team Cantu

PROTRANS INTERNATIONAL•Laredo, TX

About The Position

The Logistics Coordinator handles transactional work on customer accounts and works closely with transportation providers (carriers) and internal support teams to identify opportunities for improvement. The role is the primary day-to-day transactional contact and provides customer service at the plant level. It contributes to ProTrans objectives by identifying, analyzing, and developing supply chain solutions that improve the customer experience. The position involves coordinating shipments and resolving operational issues, communicating service exceptions, supporting border crossings and expedited shipments, distributing reports, and helping ensure timely billing. For 3PL accounts, the role also manages the customer logistics plan and related changes, bid requests, and unplanned requests. The position may serve as a team lead for an assigned work group.

Requirements

At least 1 year of experience in logistics and supply chain, or a bachelor’s degree in Logistics, Transportation, or a business-related field.
Critical-thinking and problem-solving skills, including resolving complex supply chain and logistics-plan issues while providing excellent customer service.
Ability to serve as a point of contact between ProTrans and the customer and interact with varied levels of management and operations in a matrixed organization.
Ability to comply with Customs and C-TPAT regulations and procedures.
Ability to adapt and respond to frequently changing logistics circumstances.
Strong time-management skills and ability to maintain several concurrent tasks and projects.
Solid verbal and written communication skills in English.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees in English and Spanish.
Ability to apply fractions, percentages, ratios, trends, statistical techniques, and proportions to practical situations.
Ability to solve practical problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied instructions in mathematical or diagram form and work with abstract and concrete variables.
Excellent computer skills, including Microsoft Office programs.
Regularly sit and be able to hear to perform essential job functions.

Nice To Haves

Automotive logistics experience.
Bilingual ability in Spanish.
Experience using web-based business intelligence tools.

Responsibilities

Communicate with TL carriers to confirm pickups and deliveries, address exceptions, and perform check calls in ProTrans’ TMS System.
Coordinate successful border crossings with the Border Crossing team and notify customers of deviations in the customs process.
Arrange customer expedite shipments and communicate with ProTrans’ Expedite team.
Assist customer plants with daily operational issue resolution.
Escalate service-level issues to the Operations Manager.
Communicate holiday schedules to customers and any internal schedule adjustments at ProTrans.
Ensure customers are informed of performance exceptions, delays, and other issues.
Distribute reports as needed on a daily, weekly, or monthly basis.
Work with ProTrans’ Accounts Receivable team to support timely billing.
For 3PL accounts, understand and manage the customer logistics plan; gather, understand, and submit plan changes or adjustments; enter bid requests as needed; and ensure unplanned customer requests are handled.
May serve as a team lead for an assigned work group.
Travel nationally and internationally to customer locations within the ProTrans International network as needed.