Logistics Team Manager

Allyn International•Pasadena, TX

1d•Onsite

About The Position

Allyn International is hiring a full-time, salaried-exempt Logistics Team Manager to work on-site at a client’s manufacturing facility in Pasadena, Texas. The manager supports and oversees the day-to-day operations of a small shipping team, with responsibility for the team’s profit and loss, client relations, staffing, training, engagement, and achievement of long-term departmental goals. The role helps maintain the flow of goods shipping from the plant and ensures customer demands are fulfilled timely, compliantly, and completely according to standard processes and client deliverables. The manager has primary responsibility for resolving issues promptly and maintaining customer satisfaction. The position is scheduled for 40 hours, Monday through Friday, with some weekend and after-hours support and participation in an on-call rotation. The work takes place in a warehouse environment and includes sitting, typing, and walking. Steel-toed boots are required; a stipend is provided for new boots.

Requirements

SAP experience is required.
Excellent written and verbal communication skills.
High proficiency with Microsoft Excel.
Ability to analyze data to improve warehouse processes.

Nice To Haves

Bachelor’s degree or equivalent college degree.
International logistics experience, including transportation, customs, warehousing, supply chain principles, geographical concerns, and political nuances of economic zones.
Warehouse or shipping experience.

Responsibilities

Manage and support the shipping team’s day-to-day operations.
Manage escalations involving carriers and customers.
Process shipping and compliance documentation for outbound shipments.
Coordinate international and domestic shipments, including working with the client’s Logistics Execution Center and ensuring appropriate use of international air and ocean freight forwarders.
Review customer purchase orders for correct Incoterms, end-user information, pricing, ship-to details, and bill-to details.
Verify shipment picks for correct ship-to information, serial numbers when needed, and shipment method; print packing slips as needed.
Close parcel, less-than-truckload, full-truckload, ocean, and air shipments in the client’s system with tracking information and freight costs.
Support client plant departments, including packaging, customer service, and accounting, with international shipments.
Coordinate with client Project Managers on shipment-related issues.
Review daily ship-confirm reports to verify orders are closed in the client’s system and applicable freight costs are captured.
Walk the warehouse floor at the end of each day to verify shipments and report discrepancies.
Maintain daily, weekly, monthly, and quarterly reports, and inform client Project Managers and management of shipment issues through daily reports.
Distribute and maintain a balanced workload among team members, reviewing workload data regularly for fair distribution.
Run standard and ad hoc reports to support customer and internal team needs.
Monitor and maintain team data integrity and data-entry quality.
Identify and pursue process and systems improvements to reduce inefficiencies and improve team productivity.
Track customer compliments and complaints, provide the information to the Logistics Manager as requested, and implement corrective actions for service complaints.
Maintain KPIs and Statement of Work deliverables to support consistent client satisfaction.
Prepare and participate in client presentations and regular meetings.
Participate in interviewing prospective team members.
Draft and maintain training schedules, provide or delegate training, and schedule team coverage and cross-training.
Manage team on-call and holiday coverage schedules.
Supervise and manage employees, including leave requests, disciplinary actions, coaching, and employee growth and development.