Logistics Team Manager

Allyn International Services, Inc.•Pasadena, TX

2d•Onsite

About The Position

Allyn International is hiring a full-time Logistics Team Manager to support a small shipping team at a large manufacturing facility in Pasadena, Texas. Working on-site at the client’s facility, the manager oversees day-to-day shipping operations and the team’s profit and loss, client relations, staffing, training, engagement, and progress toward long-term departmental goals. The role helps maintain the flow of goods from the plant and ensures internal and external customer requirements are met promptly, compliantly, and completely according to standard processes and client deliverables. The manager is also responsible for resolving issues promptly and maintaining customer satisfaction. The position is salaried exempt and classified as Associate Level. The schedule is 40 hours, Monday through Friday, with some weekend and after-hours support and participation in an on-call rotation. The work environment is a warehouse, and steel-toed boots are required; a stipend is provided for new boots. Physical demands include sitting, typing, and walking. Allyn International is a privately held professional services firm established in 1992. It provides transportation management, logistics sourcing, freight forwarding, supply chain consulting, tax management, and customs compliance services. The company operates in more than twenty languages, serves clients across a range of industries, and has experts throughout North America, South America, Europe, and Asia. Allyn offers a team environment, competitive benefits, ongoing training, and support for team members.

Requirements

SAP experience is required.
Excellent written and verbal communication skills.
High proficiency with Microsoft Excel.
Ability to analyze data to improve warehouse processes.
Ability to resolve client and carrier issues.

Nice To Haves

Bachelor’s degree or equivalent college degree.
International logistics experience, including transportation, customs, warehousing, supply chain principles, geographical concerns, and political nuances of economic zones.
Warehouse or shipping experience.

Responsibilities

Manage and support the shipping team’s day-to-day operations.
Manage escalations involving carriers and customers.
Process shipping and compliance documentation for outbound shipments.
Coordinate international and domestic shipments, including working with the client-designated Logistics Execution Center and ensuring appropriate freight forwarders are used for international air and ocean shipments.
Review customer purchase orders to verify Incoterms, end-user information, pricing, ship-to details, and bill-to details.
Verify picks for correct ship-to information, serial numbers when needed, and shipment method; print packing slips as needed.
Close parcel, less-than-truckload, full truckload, ocean, and air shipments in the client’s system, including tracking information and freight cost.
Support the client’s plant departments, including packaging, customer service, and accounting, on international shipments.
Coordinate with client Project Managers on shipment-related issues.
Review the daily ship-confirm report to verify that orders were closed in the client’s system and applicable freight costs were captured.
Walk the warehouse floor at the end of each day to verify shipments and report discrepancies.
Maintain daily, weekly, monthly, and quarterly reports; ensure client Project Managers and Management are informed of shipment issues through daily reports.
Distribute and maintain a balanced workload among team members and regularly review workload data for fair distribution.
Run standard and ad hoc reports to support customer and internal team needs.
Monitor and maintain team data integrity and the quality of data input.
Identify opportunities to eliminate inefficiencies and improve team productivity in processes and systems.
Maintain a record of customer kudos and complaints, provide it to the Logistics Manager as requested, and implement corrective actions for service complaints.
Maintain KPIs and deliverables in accordance with the Statement of Work to support client satisfaction.
Prepare for and participate in client presentations and regular meetings.
Participate in interviews for prospective team members.
Draft and maintain training schedules for new team members and provide or delegate training as needed.
Schedule team coverage and cross-training initiatives.
Manage team on-call and holiday coverage schedules.
Supervise and manage employees, including leave requests, disciplinary actions, coaching, and employee growth and development.