Carrier Compliance Coordinator

Proficient Auto Logistics • Flint, MI

3d

About The Position

The Contracted Carrier Compliance Coordinator reports to the Director of Contracted Carrier Compliance within Proficient Safety Services, a PAL company. The role vets, monitors, and oversees third-party carrier relationships to ensure compliance with contractual, customer, regulatory, safety, insurance, and performance standards. It proactively identifies risks, maintains accurate data, verifies documentation, and works with internal teams to minimize cargo claims, fraud, and operational risks across auto-haul and transportation operations.

The coordinator supports subhaulers through onboarding, monitors compliance and performance, tracks events and documentation in enterprise systems, and prepares reports to support decisions. The role also communicates requirements and corrective actions directly to subhaulers and collaborates with Operations, Safety, Claims Management, Legal, IT, and compliance leadership.

Requirements

• High school education required.
• Minimum of seven years of work experience.
• Strong written and oral communication skills.
• Strong time management and organizational skills.
• Strong analytical and critical-thinking skills.
• Strong knowledge of DOT and FMCSA regulations.
• Strong proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to build and nurture relationships with drivers.
• Ability to work in a fast-paced environment.
• Ability to meet time-sensitive deadlines and manage multiple tasks.
• Willingness to travel up to 10%.

Nice To Haves

• Bachelor’s degree in Business, Accounting, or a safety-related field.
• Five years of experience in the transportation industry.

Responsibilities

• Provide timely, effective customer service to subhaulers during onboarding, partnering with Operations leadership and Legal to resolve questions and support a smooth transition.
• Monitor and verify third-party carrier compliance with contractual, customer, and regulatory requirements, including FMCSA safety ratings, DOT operating authority, insurance coverage, and equipment maintenance standards.
• Onboard and continually vet subhaulers by reviewing documents, verifying authority and insurance status, running safety and performance queries, and flagging potential risks or fraud indicators.
• Identify inefficiencies in compliance workflows, assist with process updates, and help reduce operational risks across the contracted carrier population.
• Assist in executing compliance strategies to minimize cargo claims exposure and improve subhauler performance through monitoring and follow-up.
• Collaborate with Operations and Safety leadership on continuous improvement initiatives to correct and prevent cargo damage.
• Support implementation and enforcement of third-party compliance requirements and corrective actions under leadership guidance.
• Conduct carrier performance reviews with Claims Management; track trends and risks, and recommend or follow up on corrective actions for subhaulers.
• Prepare and distribute data-driven carrier performance and compliance reports for team and leadership decision-making.
• Manage compliance event tracking and documentation in enterprise systems to maintain visibility into subhauler behavior and risk exposure.
• Work with IT and compliance leadership to support compliance technology platforms, including accurate data entry, system updates, and basic troubleshooting.
• Communicate expectations to subhaulers, address non-compliance issues, request documentation, and coordinate corrective actions or escalations.
• Perform other duties as assigned to support organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED