Key Carrier Coordinator

TJX•Cottage Grove, MN

1d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate responsibilities based on store needs, predominantly performing the Coordinator role and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. The role models exceptional customer service, creates positive customer experiences, and supports store operations, team performance, safety, and shrink reduction.

Requirements

Open availability, including nights and weekends, and the ability to work a flexible schedule.
Team player who works effectively with peers and supervisors.
Ability to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to effectively coach, delegate, and follow up on multiple people and tasks.
Ability to act quickly under challenging circumstances.
Ability to multitask.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Model exceptional customer service and create positive internal and external customer experiences.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team completes tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively to management and Associates.
Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for eligible Associates
Health care flexible spending account (FSA) for eligible Associates
Life insurance for eligible Associates
Short- and long-term disability coverage for eligible Associates
Paid parental leave for eligible Associates
Paid holidays, vacation, and sick time for eligible Associates
Auto and home insurance discounts
Scholarship program
Adoption assistance