Key Carrier Coordinator
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate duties based on store needs, predominantly performing Coordinator responsibilities and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and role-model exceptional customer service. The role creates positive internal and external customer experiences, promotes honesty and integrity, and maintains confidentiality. When acting as Manager on Duty, the Key Carrier follows company policies and procedures, ensures the store team completes tasks according to the store plan, addresses immediate customer service issues, and helps maintain accurate Associate coverage and adherence to operational procedures. The role also supports opening and closing, communicates priorities and progress, provides coaching and feedback, partners with Management on training, and supports compliance, safety, credit and loyalty programs, and shrink-reduction efforts.
Requirements
- Able to work a flexible schedule, including nights and weekends; open availability is required.
- Team player who works effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company-standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience and role-model exceptional customer service.
- Promote honesty and integrity, and maintain confidentiality.
- Act as Manager on Duty in accordance with company policies and procedures.
- Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer service issues, provide appropriate Associate coaching, and use discretion regarding customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas.
- Ensure Associates adhere to operational procedures.
- Ensure opening and closing procedures are completed according to company guidelines.
- Communicate accurately and effectively with Management and Associates about priorities, and provide progress updates.
- Provide and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability coverage for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts for those meeting service or hours requirements
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
