Front Office & Logistics Coordinator
About The Position
Misty Mountain Manufacturing is a woman-owned cut-and-sew factory in Seattle's Georgetown neighborhood, making locally manufactured goods since 1984. The Front Office & Logistics Coordinator keeps orders, payments, and materials moving through the factory. The role includes invoicing orders and applying payments, shipping finished goods across the United States and to Canada, ordering and receiving production materials, and serving as a first point of contact for customers. The position involves varied day-to-day work and requires tracing and resolving discrepancies. The coordinator uses QuickBooks Online for invoices, payments, deposits, credits, and invoice follow-up; prepares shipments using UPS WorldShip and USPS, with occasional LTL freight; coordinates with production on pallets; handles pickups, returns, repairs, and deliveries; and manages purchasing and inventory records. The role also includes answering phones and email, greeting visitors, ordering office and janitorial supplies, keeping the office organized, assisting on the factory floor when needed, and helping the company transition to a new order management system. This is a full-time, fully on-site position in Georgetown, Seattle, scheduled Monday through Friday from 7:00 AM to 3:30 PM. Pay is $23.50–$27.00 per hour, non-exempt and overtime eligible. The desired start is as soon as possible.
Requirements
- 1–2 years of experience in office administration, shipping, customer service, or a similar role.
- Strong numerical and attention-to-detail skills, including the ability to investigate and correct discrepancies.
- Clear written and spoken English for phone, email, and in-person communication.
- Comfort with computers and the ability to adapt quickly to changing software and processes.
- Organized and calm when handling interruptions and shifting priorities.
- Ability to lift up to 50 lbs and work both on the shipping floor and at a desk.
Responsibilities
- Invoice new orders and send tracking information to customers using QuickBooks Online.
- Verify customer purchase orders and confirm payment before orders ship.
- Process payments and deposits, apply credits, and resolve order or payment discrepancies.
- Follow up on open invoices and maintain a weekly report of amounts due.
- Scan, upload, and organize bills, and manage reseller permits.
- Read work orders and ship using UPS WorldShip and USPS, with occasional LTL freight.
- Coordinate pallets with the production crew.
- Ship to Canada and meet specific shipping requirements for larger retail customers.
- Manage will-call pickups, returns, and repairs.
- Unpack deliveries, check them against orders, and put materials away.
- Reorder regularly used materials and supplies.
- Read cut sheets and order fabric, webbing, and hardware for custom orders.
- Track stock inventory and leftover parts from past orders.
- Keep order backlog records up to date.
- Answer phones and email, and greet visitors.
- Order office and janitorial supplies and keep the office organized.
- Assist on the factory floor when needed.
- Learn and use a new order management system daily, and provide feedback on its performance.
Benefits
- 50% employer-paid health insurance
- Annual Roth IRA contribution
- Performance-based bonus
- Paid time off
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
