Front Office Coordinator

E.N.T. Specialty Partners•Burnt Mills, MD

11d•$17 - $24•Onsite

About The Position

The Front Office Coordinator helps ensure a smooth, efficient, and professional front desk experience for patients. The role supports daily operations, trains new staff, troubleshoots front office issues, manages point-of-service collections, and addresses patient complaints or concerns by resolving or escalating them appropriately. The coordinator may also support recruitment with the Practice Leader or Front Office Supervisor by participating in interviews and providing candidate feedback. This is a part-time, on-site position in a clinical office, scheduled Wednesday through Friday during daytime hours. Occasional after-hours meetings may be required. Responsibilities may evolve to meet the changing needs of the clinic and support team success.

Requirements

High school diploma or GED required.
Experience in a front office or medical office required.
Strong communication, time management, and active listening skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong customer service skills.
Proficiency with office software such as MS Office and Teams, and scheduling systems.
Ability to train others, support team operations, and resolve workflow issues.
Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
Ability to remain focused for extended periods and manage multiple tasks efficiently.
Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.

Nice To Haves

Associate degree or relevant certification preferred.
Coordinator or leadership experience is a plus.

Responsibilities

Oversee daily front office operations to ensure efficient workflow and high-quality patient service.
Greet and check in patients, verify insurance, and process payments.
Manage scheduling, calls, and appointment coordination.
Manage referrals and explain appointment details.
Coordinate daily front office workflow, including assigning tasks and prioritizing patient service needs.
Serve as a liaison between providers, clinical staff, and administrative teams to support seamless communication.
Train and mentor new front office staff on policies, procedures, and systems.
Monitor front office supplies and coordinate ordering materials as needed.
Generate and review daily reports to ensure scheduling accuracy and support revenue cycle tasks.
Escalate issues related to patient service, scheduling conflicts, or process inefficiencies.
Assist with recruitment by partnering with the Practice Leader or Supervisor to interview candidates and provide feedback.
Resolve or escalate patient complaints and concerns as appropriate.
Perform additional duties as assigned to meet the changing needs of the clinic.