Front Office Coordinator

Athletico • Bolingbrook, IL

11d

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance, providing a seamless front-office experience while maintaining compliance, protecting data integrity, and supporting revenue cycle performance. The role reports directly to the Clinic Manager, collaborates closely with clinical teams, and receives functional and technical support from the Patient Experience Specialist (PES).

The coordinator greets patients, completes intake and registration, verifies insurance and authorization requirements, explains financial responsibilities and payment options, collects payments, and manages scheduling workflows. The role also monitors performance indicators, uses EMR systems and reporting tools, helps resolve insurance and scheduling issues, communicates patient progress notes and plans of care to referral sources, and supports clinic engagement activities. The position includes cross-training and ongoing training in front-office operations.

This is a full-time position in a standard office environment. The stated hourly pay range is USD $16.60 to $23.50. The work environment has low noise and little to no extraordinary environmental factors.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience required.
• Ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment.
• Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools for data accuracy.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word; familiarity with collaboration tools such as Teams, and ability to learn new technologies quickly.
• Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools to patients.
• Strong organizational and time-management skills, with attention to detail and data-entry accuracy.
• Ability to meet or exceed performance metrics and adapt to continuous process improvements.
• Ability to read, write, and speak English proficiently.
• Ability to perform office activities including remaining stationary for extended periods, stooping, kneeling, crouching, moving around the office, communicating verbally and in writing, and fine motor tasks such as keyboarding.
• Ability to see at close range and at a distance, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Healthcare administration experience (1–2 years preferred).
• Knowledge of healthcare insurance benefits and coverage.
• Experience requesting and managing customer payments.

Responsibilities

• Deliver a positive front-office experience by greeting patients warmly, resolving issues promptly, and supporting positive interactions.
• Complete patient intake and registration, including demographic verification, insurance eligibility checks, and authorization requirements.
• Educate patients about financial responsibilities, payment options, and digital tools such as the patient portal.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve or escalate insurance and scheduling issues.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training programs for front-office operations.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, with eligibility beginning on the first day of employment.
• Dental insurance, with eligibility beginning on the first day of employment.
• Vision insurance, with eligibility beginning on the first day of employment.
• Health Savings Account (HSA).
• Healthcare Flexible Spending Account (FSA).
• Dependent Care FSA.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance.
• Supplemental life insurance for employees, spouses, and children.
• Company-paid short-term and long-term disability insurance.
• Long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off and two floating holidays yearly.
• Additional compensation opportunities on top of base pay.
• Bereavement time off and resources.
• Pre-tax transit and parking benefits.
• 401(k) retirement plan with per-pay company match for employees age 21 and older.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED