Front Office Coordinator

Mindpath Health•Raleigh, NC

12d•Onsite

About The Position

The Front Office Coordinator is a member of Mindpath Health’s Front Office team, supporting clinicians and patients. The role provides friendly, high-quality customer service across patient interactions and helps create a welcoming, safe, and patient-centered environment. It manages front desk and general administrative functions related to coordinating patient care, using Electronic Health Record and Practice Management systems to maintain accurate records and facilitate communication across departments in accordance with company standards. This is a full-time, 40-hour-per-week, Monday–Friday onsite position in the Raleigh office.

Requirements

Experience using EMR/EHR and/or practice management systems.
High school diploma or equivalent.
At least 2 years of recent experience in a clerical, administrative, receptionist, or front office coordination role.
At least 1 year of customer service experience; healthcare experience is preferred.
Proficiency with Microsoft Office (Outlook, Excel, and Word), multiline phone systems, and accurate data entry and typing.
Strong interpersonal skills and ability to build effective relationships with patients, clinicians, leadership, and staff.
Empathy and compassion when supporting individuals experiencing mental health challenges.
Ability to remain calm, professional, and effective when assisting upset patients or families.
Excellent verbal and written communication skills.
Strong organization, attention to detail, and ability to prioritize and multitask in a fast-paced environment.
Effective problem-solving skills, sound judgment, and ability to think independently under pressure.
Ability to work independently and collaboratively as part of a team.
Commitment to maintaining strict confidentiality of personal and protected health information.

Nice To Haves

At least 1 year of customer service experience in a healthcare setting is preferred.

Responsibilities

Serve as the first point of contact for patients and visitors in person and by phone, providing a positive and professional experience.
Schedule appointments; answer, triage, and route calls and messages; and promptly communicate patient needs to clinical staff.
Collect co-pays and outstanding balances, explain paperwork, and ensure patient forms are completed accurately.
Collect, verify, and update patient demographic and insurance information.
Help patients understand company policies, procedures, and services.
Recognize situations requiring escalation and use de-escalation techniques to support patient safety and satisfaction.
Support clinicians by managing arrivals, scheduling changes, incoming communications, and administrative tasks such as faxing, copying, and scanning.
Collaborate with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement.
Identify patient satisfaction concerns and recommend potential resolutions.
Follow company policies and maintain patient privacy and confidentiality.