Logistics Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Minimum of 2–3 years of experience in logistics, supply chain management, or customer service, with a focus on scheduling and carrier interactions.
• Brokerage industry knowledge, including understanding of DAT and load board tools.
• Experience with carrier and customer management and negotiations.
• Analytical ability, attention to detail, and strong computer skills; transportation and warehouse management systems experience is preferred.
• Ability to evaluate alternatives and make value-based decisions that consider cost, customer expectations, and other factors.
• Ability to work in a high-stress environment, solve practical problems, and handle situations with limited standardization.
• Sound judgment, problem-solving, and decision-making skills.
• Initiative and responsibility when working independently and as part of a team.
• Ability to act with urgency, prioritize, multitask, and manage time effectively.
• Ability to write routine reports and professional correspondence and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to build relationships, facilitate team success, identify and resolve issues, and maintain positive employee and customer relations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities, with attention to detail in scheduling and operational tasks.
• Proficiency in logistics software, Microsoft Office Suite (Excel, Word, and PowerPoint), and other relevant tools.
• Proactive, customer-focused problem-solving skills and ability to work effectively in a fast-paced, team-oriented environment.
• Quality-focused and driven.
• Ability to work proficiently with computers and other office equipment.

Nice To Haves

• Bachelor's degree.
• Experience with transportation and warehouse management systems.

Responsibilities

• Serve as the primary point of contact for customers regarding logistics needs, shipment inquiries, and delivery status.
• Build and maintain relationships with customers and carriers to support clear communication and service.
• Address and resolve customer complaints and other service issues.
• Schedule and coordinate pickup and delivery appointments with carriers, aligning schedules with customer requirements and operational capacity.
• Maintain scheduling systems and communicate appointment details and changes promptly to customers and carriers.
• Support daily Transportation Department operations by monitoring shipments, tracking deliveries, and updating order status.
• Support inventory management and timely processing of inbound and outbound shipments.
• Collaborate with internal teams to resolve operational issues and maintain workflow and deadlines.
• Maintain accurate records of customer and carrier interactions, appointment schedules, shipment details, and issue resolutions.
• Prepare and distribute reports on logistics performance, appointment schedules, and operational metrics.
• Ensure compliance with company policies, industry regulations, and documentation standards.
• Identify, address, document, and analyze scheduling, transportation, and customer-service issues to minimize disruptions and support continuous improvement.
• Identify opportunities to improve scheduling processes, customer interactions, and operational efficiency.
• Perform other related duties assigned to meet the ongoing needs of the organization.