Onsite Logistics Coordinator

Langham Logistics, Inc•Indianapolis, IN

19d•Onsite

About The Position

The Logistics Coordinator manages customer and carrier interactions related to appointment scheduling and supports the Transportation Department with daily operational tasks. The role coordinates customers and carriers, schedules pickups and deliveries, and assists with operational activities to streamline transportation processes and maintain high service standards and operational efficiency. The coordinator serves as a primary customer contact for logistics inquiries, shipment and delivery status, and issue resolution. The role also monitors shipments, tracks deliveries, updates order status, supports inventory management, processes inbound and outbound shipments, maintains records, prepares logistics reports, and works with internal teams to resolve operational issues. The coordinator identifies and documents issues and opportunities to improve scheduling, customer interactions, and operational efficiency while ensuring compliance with company policies, industry regulations, and documentation standards. Work is primarily performed in an office and warehouse environment. The position is Monday through Friday on first shift.

Requirements

High school diploma or equivalent.
Minimum of 2–3 years of experience in logistics, supply chain management, or customer service, with a focus on scheduling and carrier interactions.
Brokerage industry knowledge, including understanding of DAT and load board tools.
Experience with carrier and customer management and negotiations.
Analytical ability, attention to detail, and strong computer skills; transportation and warehouse management systems experience is preferred.
Ability to evaluate alternatives and make value-based decisions that consider cost, customer expectations, and other factors.
Ability to work in a high-stress environment, solve practical problems, and handle situations with limited standardization.
Sound judgment, problem-solving, and decision-making skills.
Initiative and responsibility when working independently and as part of a team.
Ability to act with urgency, prioritize, multitask, and manage time effectively.
Ability to write routine reports and professional correspondence and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to build relationships, facilitate team success, identify and resolve issues, and maintain positive employee and customer relations.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities, with attention to detail in scheduling and operational tasks.
Proficiency in logistics software, Microsoft Office Suite (Excel, Word, and PowerPoint), and other relevant tools.
Proactive, customer-focused problem-solving skills and ability to work effectively in a fast-paced, team-oriented environment.
Quality-focused and driven.
Ability to work proficiently with computers and other office equipment.

Nice To Haves

Bachelor's degree.
Experience with transportation and warehouse management systems.

Responsibilities

Serve as the primary point of contact for customers regarding logistics needs, shipment inquiries, and delivery status.
Build and maintain relationships with customers and carriers to support clear communication and service.
Address and resolve customer complaints and other service issues.
Schedule and coordinate pickup and delivery appointments with carriers, aligning schedules with customer requirements and operational capacity.
Maintain scheduling systems and communicate appointment details and changes promptly to customers and carriers.
Support daily Transportation Department operations by monitoring shipments, tracking deliveries, and updating order status.
Support inventory management and timely processing of inbound and outbound shipments.
Collaborate with internal teams to resolve operational issues and maintain workflow and deadlines.
Maintain accurate records of customer and carrier interactions, appointment schedules, shipment details, and issue resolutions.
Prepare and distribute reports on logistics performance, appointment schedules, and operational metrics.
Ensure compliance with company policies, industry regulations, and documentation standards.
Identify, address, document, and analyze scheduling, transportation, and customer-service issues to minimize disruptions and support continuous improvement.
Identify opportunities to improve scheduling processes, customer interactions, and operational efficiency.
Perform other related duties assigned to meet the ongoing needs of the organization.