Onsite Coordinator

Transcat•Chelmsford, MA

About The Position

The Onsite & Vendor Coordinator is an individual contributor within Transcat’s customer operations. The role helps ensure that systems, strategic initiatives, and business rhythms for field calibration services align with desired business outcomes. The coordinator works across scheduling, billing, and vendor management, learns business processes quickly, supports day-to-day operations, and drives process improvement during the company’s digital transformation. The position coordinates service delivery for a strategic account, manages customer and internal interactions, and supports the renewal, quotation, scheduling, and delivery processes for field calibration services. It also works cross-functionally to keep operational systems current and builds relationships with employees responsible for revenue. The role requires a bachelor’s degree and at least four years of client-facing experience with revenue responsibility.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university.
At least four years of experience with direct, client-facing contact involving revenue responsibility.
Project management experience.
Experience with Salesforce.com.
Proficiency with typical business applications needed for the job, including online meeting and collaboration software.
Experience with scheduling and dispatch of a remote technical workforce.

Nice To Haves

Experience working as a partner in the customer process alongside high-performance sales teams.
Experience with procurement, pricing, vendor negotiation, and vendor management.

Responsibilities

Ensure timely renewal of annual calibration field service agreements.
Coordinate nationwide service delivery for a key strategic account, involving partners and management as needed.
Coordinate the quoting, technical review, and delivery of service quotations to customers.
Manage day-to-day interactions among customers, operational support staff, and technical resources to meet customer objectives.
Maintain a consistent sales cadence through email and phone contact to secure annual customer commitments.
Collaborate across functions to keep scheduling, ERP, CRM, and onsite job management software reflective of work in process.
Develop relationships with staff with revenue responsibility, including customer success, business development, and strategic sales.
Model the Company’s values to influence others to perform in an aligned manner.
Perform other duties as assigned.
Drive process improvement in the department while contributing to day-to-day operations.