Onsite Coordinator

Transcat, Inc.•Chelmsford, MA

About The Position

The Onsite & Vendor Coordinator is an individual-contributor role supporting Transcat’s customer operations and field calibration services. The position helps align systems, strategic initiatives, and business rhythms with business outcomes. The coordinator works across scheduling, billing, and vendor management, learns existing business processes, participates in day-to-day operations, and drives departmental process improvement. The role also coordinates service delivery and customer interactions across internal teams and external partners.

Requirements

Project management experience.
Bachelor's degree from a four-year college or university.
Four or more years of experience with direct, client-facing contact, specifically with revenue responsibility.
Experience with Salesforce.com.
Proficiency with typical business applications needed for the role, including online meeting and collaboration software.

Nice To Haves

Experience working adjacent to high-performance sales teams as a partner in the customer process.
Procurement, pricing, vendor negotiation, and vendor management experience.
Experience scheduling and dispatching a remote technical workforce.

Responsibilities

Ensure annual calibration field service agreements are renewed on time.
Coordinate nationwide service delivery for a key strategic account, engaging partners and management as needed.
Coordinate the quoting, technical review, and delivery of service quotations to customers.
Manage day-to-day interactions among customers, operational support staff, and technical resources to meet customer objectives.
Maintain a consistent sales cadence through email and phone contact to secure annual customer commitments.
Collaborate cross-functionally to keep scheduling, ERP, CRM, and onsite job management software current with work in process.
Develop relationships with staff responsible for revenue, including customer success, business development, and strategic sales.
Model company values and influence others to work in an aligned manner.
Perform other duties as assigned.