Onsite Service Coordinator

National Calibration • Scottsdale, AZ

8d • Onsite

About The Position

National Calibration Inc. is seeking an organized, customer-focused Onsite Service Coordinator to coordinate calibration visits at clients’ facilities. The role is a central point of contact between clients, technicians, and lab management, helping ensure each visit is properly planned and ready to proceed. The company describes its work environment as stable and family-oriented, with opportunities for learning, cross-training, and career growth.

Requirements

• Strong organization, attention to detail, and time-management skills.
• Clear, professional verbal and written communication.
• Ability to manage changing schedules and follow through on outstanding items.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Ability to learn and use in-house scheduling and service software.
• High school diploma or equivalent required.
• Clean driving record for the past three years.
• Ability to pass a pre-employment drug screening.
• Ability to sit, stand, walk, and reach throughout the workday.
• Ability to lift or move instruments weighing up to 50 pounds for short distances, with reasonable accommodation as applicable.

Nice To Haves

• Experience in scheduling, dispatch, service coordination, or customer service preferred.
• Familiarity with tools, measuring instruments, or calibration services is helpful but not required.

Responsibilities

• Schedule and coordinate onsite calibration services according to client needs, technician availability, travel requirements, and service capabilities.
• Communicate with clients to confirm service dates, equipment lists, site contacts, access requirements, and other visit details.
• Coordinate quotes and follow up on purchase orders and required documentation before scheduled visits.
• Work with technicians and lab management to confirm staffing, equipment, and standards needed for each job.
• Maintain accurate schedules, client records, service orders, and job notes using in-house software.
• Communicate schedule changes promptly and help resolve scheduling conflicts.
• Coordinate follow-up service and transfer of equipment to the laboratory when needed.
• Provide responsive, professional customer service while managing multiple appointments and priorities.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Holiday pay
• 401(k)
• Opportunities for learning, cross-training, and career growth

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED