Onsite Logistics Coordinator

Langham Logistics•Whiteland, IN

20h•Onsite

About The Position

The Dispatch Support role works a mid-shift that overlaps both dispatch shifts, providing break, lunch, and absence coverage for inbound and outbound dispatch. When both dispatchers are on site, the role supports the office with administrative and clerical work, front desk check-in and visitor badging, and appointment follow-up. The role helps keep dispatch running without interruption and allows other operations staff to focus on their primary jobs. Positions within operations may also be expected to assist other operations functions during capacity shortages, business growth, or customer demand peaks. Performance is evaluated based on meeting job requirements and established performance metrics and quality indicators; working according to Langham’s specifications, policies, and standards; working effectively in a team environment; and providing a high level of internal and external customer service. The role may also be assigned other related duties to meet the organization’s ongoing needs, and responsibilities may be modified as business demands evolve.

Requirements

Minimum of 1–2 years of dispatch experience in a warehouse, distribution, or transportation environment.
Inbound and outbound dispatch experience.
Experience with appointment scheduling and carrier communication.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Strong computer skills; familiarity with transportation and warehouse management systems is preferred.
Dependable, with a strong record of attendance and punctuality.
Flexible with scheduling, including adjusting hours to cover absences and peak periods.
Able to step into inbound or outbound dispatch at short notice and maintain the same level of service.
Able to function in a high-stress, fast-paced environment with a real-time sense of urgency.
Excellent communication and interpersonal skills with drivers, carriers, visitors, and internal teams.
Strong organizational skills and attention to detail in scheduling and paperwork.
Able to prioritize, multitask, and manage time effectively.
Sound judgment and problem-solving skills, both independently and as part of a team.
Able to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Quality-focused and driven.
Able to work proficiently with computers and other office equipment.

Nice To Haves

Front desk, reception, or administrative experience.

Responsibilities

Provide break and lunch coverage for inbound and outbound dispatchers across both shifts.
Cover dispatch during planned absences and leaves while maintaining the service level of the primary dispatchers.
Rotate between inbound and outbound tasks to remain ready to step into either role at short notice.
Schedule, confirm, and coordinate inbound and outbound carrier appointments in alignment with customer requirements and dock capacity.
Manage and update scheduling systems to reflect accurate appointment times and availability.
Communicate appointment changes promptly and follow up with carriers regarding late or missing updates.
Check drivers, visitors, and staff in and out of the facility.
Issue visitor badges and maintain accurate visitor logs according to site security procedures.
Process bills of lading (BOLs), proof of delivery documents (PODs), and receiving paperwork accurately and on time.
Perform data entry and keep office files current.
Support dispatchers with overflow calls, driver questions, and check-ins during peak periods.
Maintain accurate records of appointments, shipment details, and issue resolutions.
Identify and resolve or escalate scheduling and dispatch issues with carriers and internal teams.
Ensure compliance with company policies and documentation standards.
Assist other operations functions during capacity shortages, business growth, or customer demand peaks.
Perform other related duties assigned to meet the organization’s ongoing needs.