Logistics Coordinator

Ameriserve • Tucker, GA

9d

About The Position

Ameriserve is hiring Logistics Coordinators to support its Logistics department. Ameriserve is a HVAC and refrigeration service provider to businesses in the Southeast. In this role, you will combine customer service, call center support, and dispatch responsibilities to help ensure clients receive timely, professional, high-quality service. The position is suited to a career-minded individual who is passionate about logistics, comfortable in a customer-facing role, and committed to interdepartmental collaboration.

Requirements

• At least 2 years of experience in logistics coordination, customer service, dispatch, or a related role.
• Strong command of English, both verbal and written.
• Proficiency in Microsoft Office Suite and general computer navigation.
• Customer-service skills, including patience, empathy, and problem-solving.
• Excellent phone communication skills and comfort handling high-volume calls professionally.
• Strong organizational skills, attention to detail, and ability to multitask, prioritize, and follow through under tight deadlines.
• Collaborative approach and ability to build positive working relationships across departments.
• Experience with business software systems, such as CRM platforms, and confidence learning new technologies.
• Flexibility and adaptability in a fast-moving, service-driven environment.

Nice To Haves

• Experience with third-party customer or vendor service portals is highly preferred.
• Familiarity with multi-division service-based operations is a plus.
• Ability to navigate WMS systems such as NetSuite is preferred.

Responsibilities

• Manage inbound and outbound calls with customers, vendors, technicians, and partners as a front-line representative of the service brands.
• Coordinate and dispatch field technicians across a broad geographic region.
• Support communication and handoffs between service, billing, operations, and technician management teams.
• Maintain accurate, up-to-date records of service calls, technician availability, and work orders.
• Monitor technicians’ real-time activities and provide ongoing support to optimize service delivery.
• Work across business divisions and understand different departmental goals.
• Troubleshoot scheduling conflicts and service delays professionally and with a solution-driven mindset.

Benefits

• Hourly rate based on experience and company growth potential.
• Training and development programs.
• Health insurance with a generous company contribution.
• Company-paid life insurance.
• Dental and vision plans.
• 401(k) plan.
• Paid vacation and sick time.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed