Logistics Coordinator

Aston Carter•Poway, CA

7d•$24 - $28•Onsite

About The Position

The Logistics / RMA Coordinator supports Return Merchandise Authorization (RMA) and factory repair operations, serving as a central point of coordination for repair activity, inventory movement, returns, and shipment tracking. The role works across manufacturing, logistics, inventory, technical services, and customer support to move requests efficiently from initiation through completion and to keep customers and internal teams informed. This is an early-career opportunity to gain experience in logistics, inventory management, technical services, manufacturing operations, and customer support. The position is fully onsite in Poway, California. Typical hours are 7:00 AM–3:30 PM or 8:00 AM–4:30 PM, with occasional overtime based on business needs.

Requirements

Strong organizational skills and ability to manage multiple priorities simultaneously.
Excellent attention to detail and commitment to accurate recordkeeping.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams in a fast-paced environment.
Proficiency in Microsoft Office, including Excel.
Experience with order tracking, inventory management, logistics coordination, or customer support processes.
Ability to learn new systems and adapt to evolving business processes.
Professional, proactive, and customer-focused approach to problem-solving.

Nice To Haves

Experience with Salesforce, NetSuite, or similar CRM/ERP platforms.
Background in logistics, inventory control, manufacturing, repair operations, or order management.
Experience supporting customer returns, RMAs, shipping/receiving, or service operations.
Previous experience tracking orders, repairs, equipment, inventory, or shipments.
Administrative or operational support experience within a technical or manufacturing environment.

Responsibilities

Track and monitor RMA requests and factory repairs throughout their lifecycle.
Coordinate with production, repair, testing, logistics, and inventory teams to obtain status updates and resolve delays.
Maintain accurate and up-to-date records in Salesforce, NetSuite, and other internal systems.
Support inventory management, replacement-parts requests, customer returns, and outbound shipments.
Identify and proactively address bottlenecks that could affect turnaround times.
Provide status updates to internal stakeholders and customers as needed.
Verify the location and status of materials, parts, and equipment when necessary.
Escalate unresolved issues to keep work moving forward.
Support cross-functional operational initiatives and process improvements.
Ensure compliance with established workflows, documentation standards, and operating procedures.