Beh Hlth Resource Coord LCSW / Care Logistics Center
About The Position
The Behavioral Health Resource Coordinator facilitates transitions to inpatient behavioral health beds. The role verifies insurance information, secures precertifications using an understanding of inpatient-care criteria, and performs bed searches at facilities within and outside the network when necessary to promote timely access to the appropriate level of care. The coordinator supports bed-management activities, understands network entity capabilities, and handles uncomplicated bed-placement needs. This position is part of the Hartford HealthCare System Support Office, which supports the broader system and its departments. The organization describes opportunities for career development and growth and offers a competitive benefits program designed to support work/life balance.
Requirements
- Master’s degree in Social Work.
- Current Connecticut LCSW license.
- At least 5 years of experience in the behavioral health field.
- Ability to navigate managed care systems to obtain accurate behavioral health insurance information.
Nice To Haves
- Understanding of levels-of-care criteria, diagnostic nuances, and inpatient milieu concerns is strongly preferred.
Responsibilities
- Serve as a resource on managed care, stay current on practices, and keep colleagues informed.
- Act as an expert in Epic registrations and authorization/certification processes and support staff as needed.
- Ensure inpatient level-of-care criteria are met when obtaining authorization.
- Thoroughly document insurance information and authorization/certification details in Epic.
- Understand and follow bed-placement priorities established by standard work.
- Maintain positive, collaborative relationships with sending and receiving entities and professionals.
- Perform bed searches as directed, prioritizing in-network facilities.
- Document patients placed outside the network and the reasons for those placements.
- Perform routine bed placement and registration when not occupied with the activities above.
- Consult with an RN before placing a patient.
- Negotiate single-case agreements as necessary.
- Maintain H3W leadership behaviors and be accountable for interactions.
- Model customer service standards and demonstrate value for all people in the work environment.
Benefits
- Competitive benefits program designed to ensure work/life balance.
- Career development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
