INTERNATIONAL OPERATIONS COORDINATOR III

Pegasus Logistics Group • Coppell, TX

3d

About The Position

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Analyzes customer service needs and coordinates with other service or technical departments to develop and deliver appropriate solutions. Develops and maintains a deep understanding of the organization and its services to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information, contributes to moderately complex project aspects, and complies with the company’s Quality Management System requirements.

Requirements

• Bachelor’s degree or equivalent.
• 4+ years of related experience.
• Excellent verbal and written communication skills.
• Ability to make creative, timely, and independent decisions.
• Work overtime as needed.
• Fluency in English and Spanish, depending on job location and/or customer accounts.
• Proficiency in English, including the ability to speak, read, write, and comprehend English.
• Remain in a stationary/seated position for an extended period.
• Regularly operate a computer, telephone, keyboard, and other office machinery.
• Close vision required for computer work.
• Ability to hear, understand, and distinguish speech and/or other sounds.

Nice To Haves

• Confidence, a team-oriented approach, and enjoyment of working in a fast-paced environment.
• Self-managed and highly motivated.
• Integrity, reliability, empathy, and a strong work ethic.

Responsibilities

• Resolve problems and communicate solutions or requested information to customers.
• Analyze customer service needs and coordinate with other service or technical departments to develop and deliver appropriate solutions.
• Develop and maintain a deep understanding of the organization and its services to resolve more complex inquiries.
• Use a customer relationship application or database to record activities and research product information.
• Contribute to moderately complex aspects of a project.
• Comply with the requirements of the company’s Quality Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level