International Operations Lead

AIT Worldwide Logistics, Inc. • Union City, GA

3d

About The Position

The International Operations Lead manages day-to-day international freight operations, including quoting, routing, tracking shipments, and resolving operational challenges. The role provides high-quality customer service to customers and vendors and serves as a key team contact for operational knowledge, training, and escalations. The Lead also supports teammates by sharing expertise, training new international personnel, and working with management to provide insight into team workload.

Requirements

• High school diploma or GED.
• At least 2 years of working knowledge of international freight-forwarding operations, including basic IATA/NVOCC, FAA, TSA, export regulations, AES, and general CBP knowledge.
• At least 3 years of industry experience in export/import operations.
• Proficiency in Microsoft Office.
• Proficiency in CargoWise.
• Strong verbal and written communication skills.
• High attention to detail and strong organizational skills.
• Ability to multitask in a high-volume, fast-paced working environment.
• Ability to problem-solve and reach resolutions that meet customer needs.

Nice To Haves

• Associate's degree.
• At least 3 years of CargoWise experience.

Responsibilities

• Complete the shipment process in the shipping system, including quoting, data entry, pickup and delivery scheduling, CER entry, coordination with customs brokers, routing, and operational milestone updates.
• Maintain strong relationships and communicate courteously with customers, vendors, and AIT teammates by phone and email; resolve problems as they arise.
• Serve as the first point of contact for escalations and assist with training and knowledge sharing for new and existing teammates.
• Work with management to provide insight into overall team workload.
• Prioritize shipment coordination actions to meet critical timing and ensure successful transactions.
• Obtain necessary shipment details and verify that documentation is accurate, complete, and retained in shipping systems.
• Identify shipments that deviate from scheduled transit and take action to correct them and meet customer expectations.
• Maintain accurate billing by ensuring shipments are billed according to company guidelines and timelines.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Medical, prescription, dental, and vision coverage.
• Health Savings Account and Flexible Spending Accounts.
• Life, AD&D, disability, supplemental health, and pet insurance.
• Employee Support.
• Paid parental leave.
• 401(k).
• Tuition reimbursement.
• Potential performance-based bonus, depending on position.
• 10 to 20 days of vacation depending on tenure.
• 2 personal days.
• 1 floating holiday.
• 5 sick days.
• 5 volunteer hours.
• 6 company holidays, plus Veterans Day for veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED