International Operations Lead

AIT Worldwide Logistics • Union City, GA

1d

About The Position

The International Operations Lead handles the day-to-day international freight forwarding process, including quoting, routing freight, tracking shipments, troubleshooting operational challenges, and maintaining shipment records. The role provides high-quality customer service to customers and vendors and serves as a primary team contact for operational knowledge, training, and escalations. The Lead also supports teammates by providing guidance, sharing expertise, and training new international personnel, while working with management on visibility into team workload.

Requirements

• High school diploma or GED required.
• At least 2 years of working knowledge of international freight forwarder operations, including basic IATA/NVOCC, FAA, TSA, export regulations, AES, and general CBP knowledge.
• At least 3 years of industry experience in export/import operations.
• Proficiency in Microsoft Office.
• Proficiency in CargoWise.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizing skills.
• Ability to multitask in a high-volume, fast-paced working environment.
• Ability to problem-solve to resolutions that meet customer needs.

Nice To Haves

• Associate's degree preferred.
• At least 3 years of CargoWise experience preferred.

Responsibilities

• Manage the shipment process in the shipping system, including quoting, data entry, pickup and delivery scheduling, CER entry, coordination with customs brokers, routing, and operational milestone updates.
• Maintain and develop relationships with customers, vendors, and AIT teammates, providing courteous communication and resolving problems by phone or email.
• Serve as the first point of contact for escalation matters.
• Assist with training and knowledge sharing for new and existing teammates.
• Work with management to provide insight into overall team workload.
• Prioritize shipment coordination actions according to timing needs to support successful transactions.
• Collect necessary shipment details; verify documentation for accuracy and completion; and retain records in shipping systems such as CargoWise and eDocs.
• Identify shipments that have deviated from their scheduled transit and take corrective action to meet customer expectations.
• Ensure shipments are billed accurately and within company guidelines and timelines.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, paid parental leave, pet insurance, 401(k), and tuition reimbursement.
• Eligible teammates may receive 10 to 20 vacation days depending on tenure, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays annually, plus Veterans Day for veterans.
• May be eligible for a bonus based on business and/or individual performance metrics, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED