International Operations Manager
About The Position
The International Operations Manager oversees daily international operations and organizational management for a station. The role recruits, develops, and motivates staff to deliver a high-quality customer experience and meet or exceed client expectations. It ensures the station has the tools needed to succeed and sustainably expand its international business. The manager works with AIT business units, overseas offices, and partners to advance corporate goals, develop customer solutions, and support the station’s growth and profitability. The role also supports key-account operations, customer-facing revenue development, sales collaboration, global product and carrier relationships, and the achievement of operational performance targets.
Requirements
- 7–10 years of experience.
- Bachelor’s degree or equivalent.
- Negotiation and procurement skills, including operational and P&L management of global products and services.
- Ability to manage service execution at a high-performance level.
- Ability to teach and mentor in a broad global environment.
- Proven track record of meeting and exceeding P&L objectives in a high-performance organization.
- At least seven years of freight forwarding experience.
- At least three years of multi-station P&L experience.
- Experience with diversified freight-forwarding products, including logistics and international product lines.
- Experience negotiating and executing freight-forwarding carrier agreements.
Nice To Haves
- Large-scale air-freight and ocean-freight operational background.
Responsibilities
- Support key-account operational requirements and ensure reliable service execution.
- Engage with clients to develop revenue.
- Collaborate with AIT offices overseas and global partners.
- Recruit international operations staff within the market.
- Support AIT’s Global Triangle and Drive for Five corporate strategies.
- Work with decision makers across AIT to develop and promote customer solutions and the station within AIT.
- Support field and strategic sales teams on joint calls.
- Conduct regular joint sales calls with key decision makers at targeted customers.
- Work with global product teams and designated core carriers to improve margins and buying costs.
- Deliver exceptional customer service throughout the process and meet operational growth targets.
- Ensure the international team meets or exceeds corporate KPIs.
- Perform other duties and responsibilities as business needs require.
Benefits
- Medical coverage
- Prescription coverage
- Health Savings Account
- Flexible Spending Accounts
- Dental insurance
- Vision insurance
- Life insurance
- AD&D coverage
- Disability coverage
- Supplemental health coverage
- Employee Support
- Paid Parental Leave
- Pet Insurance
- 401(k)
- Tuition Reimbursement
- 10 to 20 days of vacation depending on tenure
- 2 personal days
- 1 floating holiday
- 5 sick days
- 5 volunteer hours
- 6 company holidays, plus Veterans Day for Veterans
- Potential bonus based on business and/or individual performance metrics, depending on position
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What This Job Offers
Job Type
Full-time
Career Level
Manager
