International Operations Analyst

MUELLER SPORTS MEDICINE INC•Town of Prairie du Sac, WI

2d•Onsite

About The Position

The International Operations Analyst processes international customer orders, coordinates order preparation across departments, arranges export shipments, ensures export compliance and accurate documentation, responds to customer inquiries and complaints, and supports continuous improvement. The role works with internal teams and third-party logistics providers to coordinate order status, inventory, production, distribution, and shipment activities. It also maintains planning and inventory records, prepares operational reports, and supports customer service and compliance requirements.

Requirements

Associate degree in business, supply chain management, administrative services, or a related field, or an equivalent combination of education and experience sufficient to perform the position functions.
Two or more years of customer service, inside sales, supply chain management, or related experience.
Ability to obtain HAZMAT certification for IMO, IATA, and DOT regulated shipments and prepare the required documents.
Ability to understand and comply with the Mueller Quality System and current regulatory requirements.
Strong planning, project management, organizational, and problem-solving skills, with attention to detail and ability to balance multiple priorities.
Strong written and verbal communication skills and ability to communicate at all organizational levels.
Ability to exercise judgment, make sound decisions, work independently and collaboratively, and participate actively as a team member.
Advanced use of Microsoft Word, Outlook, Excel, and related industry applications.
Ability to protect the confidentiality, security, and integrity of organizational and client systems and data.

Nice To Haves

Prior ERP system experience; SAP experience preferred.
Previous international customer service experience.
Proficiency in both English and Spanish.
Prior freight forwarder experience.
Previous experience with international order and export documentation processes.
HazMat/Dangerous Goods certification.
Transportation or logistics experience.
APICS-CPIM certification.
Demonstrated knowledge of banking, including drafts and letters of credit.

Responsibilities

Coordinate export order preparation with Shipping, obtain freight quotes, and coordinate logistics with freight forwarders.
Evaluate distribution and logistics planning parameters with operations personnel to balance inventory value, customer service, inventory turns, and replenishment costs.
Coordinate or initiate releases of sales/distribution orders, production orders, or purchase requisitions for international distribution centers.
Coordinate order status and materials issues with Buyers/Planners, Logistics, Production, Customer Service, Quality Assurance, Receiving, Shipping, Purchasing, Finance and Accounting, Sales, and 3PLs.
Create, record, and maintain production planning, distribution, and inventory control records; prepare or distribute related reports and queries as requested.
Maintain target levels for service, inventory turns, and logistics efficiency, and use accurate INCO Terms on shipments.
Respond to customer inquiries, quotes, orders, complaints, and returns while maintaining customer satisfaction and completing required paperwork.
Ensure order accuracy, process orders, maintain customer master-file data, and work with Accounting and Credit to maintain current customer balances.
Complete customer inquiry and complaint forms as needed; resolve order issues involving pricing, availability, terms, and delivery.
Edit and clarify order details and initiate order processing; manage shipping consolidation schedules according to customer requirements.
Track and maintain outgoing international shipments using backlog and shipping reports.
Analyze DRP requirements for plants and products and prepare export documents in compliance with Export Administration Regulations.
Obtain HAZMAT certification for regulated IMO, IATA, and DOT shipments and prepare the corresponding documentation.
Adhere to the MSM Quality Management System and prepare and analyze monthly duty drawback reports for U.S. imports and exports.
Represent international operations in meetings as required or assigned, and perform other duties as assigned.