International Operations Supervisor
About The Position
The International Operations Supervisor oversees performance management and professional development for the International department. The role trains and develops employees, assigns work, and serves as a resource for the team. It also manages relationships with international service providers and partners, acting as a liaison with international vendors to coordinate shipment bookings and ensure timely transfers from logistics providers’ warehouses to final destinations, as appropriate. The supervisor leads international accounts and department operations, maintains safety and quality standards, and handles office operations when the manager is absent.
Requirements
- Associate degree in a related field or equivalent to seven years in the industry.
- Five to seven years of work experience in the international freight forwarding industry.
- At least one to two years in a supervisory position.
- Proficiency in Microsoft Office and Internet Explorer.
- Ability to handle conflicts with positive resolution.
- Strong oral and written communication skills.
- Ability to work flexible hours in a high-volume, high-pressure, fast-paced environment.
- High standards in quality and service-level agreements.
Nice To Haves
- IATA certification.
- Dangerous goods (DG) certification.
Responsibilities
- Supervise staff assignment distribution, reporting, and absences.
- Monitor staff overtime and schedules.
- Maintain and ensure a safety culture and quality standards.
- Execute Standard Operating Procedures (SOPs), KPIs, training, and other assignments.
- Provide leadership and management of international accounts.
- Conduct quarterly audits and reviews with direct reports.
- Set employee goals and ensure conformity to company standards and high standards across the division.
- Conduct new-hire training for all new employees.
- Develop staff skills and competence through training, coaching, and on-the-job development.
- Operate the office when the manager is absent.
- Perform other duties as assigned.
- Manage relationships with international service providers and partners, coordinate shipment bookings with international vendors, and ensure timely transfers to final destinations.
Benefits
- Medical, prescription, health savings account, and flexible spending account benefits.
- Dental and vision insurance.
- Life, AD&D, disability, and supplemental health coverage.
- Employee Support.
- Paid parental leave.
- Pet insurance.
- 401(k).
- Tuition reimbursement.
- Eligibility for a performance-based bonus, depending on position.
- Ten to twenty vacation days, depending on tenure.
- Two personal days.
- One floating holiday.
- Five sick days.
- Five volunteer hours.
- Six company holidays, plus Veterans Day for Veterans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
