International Operations Supervisor

AIT Worldwide Logistics • Chelsea, MA

3d

About The Position

The International Operations Supervisor is responsible for performance management and professional development within the International department. This role trains and develops employees, assigns work, and serves as a resource for staff. The supervisor also manages relationships with international service providers and partners worldwide, serving as a liaison for international vendors to manage shipment bookings and ensure timely transfers from logistics providers’ warehouses to final destinations, as appropriate.

The role oversees staff, international accounts, operational standards, and office operations when the manager is absent. The stated wage range is $76,220.00–$114,340.00 and may vary based on geography and the candidate’s knowledge, skills, abilities, and experience.

Requirements

• Associate degree in a related field or equivalent to 7 years in the industry.
• 5–7 years of work experience in the international freight forwarding industry.
• Minimum of 1–2 years in a supervisory position.
• IATA certification.
• Proficiency in Microsoft Office and Internet Explorer.
• Ability to handle conflicts with positive resolution.
• Strong oral and written communication skills.
• Ability to work flexible hours in a high-volume, high-pressure, fast-paced work environment.
• High standards in quality and service-level agreements.

Nice To Haves

• Dangerous Goods (DG) certification desired.

Responsibilities

• Supervise staff assignment distribution, reporting, and absences.
• Monitor staff overtime and schedules.
• Maintain and ensure a safety culture and quality standards.
• Execute all Standard Operating Procedures (SOPs), KPIs, trainings, and other assignments.
• Provide leadership and management of international accounts.
• Conduct quarterly audits and reviews with direct reports.
• Set employee goals, ensure conformity to company standards, and maintain high standards across employees and the division.
• Conduct new-hire training for all new employees.
• Develop staff skills and competence through training, coaching, and on-the-job development.
• Manage international service-provider and partner relationships and serve as the liaison for international vendors.
• Manage shipment bookings and ensure timely transfers from logistics providers’ warehouses to final destinations, as appropriate.
• Be responsible for office operations when the manager is absent.
• Perform other duties as assigned.

Benefits

• Medical, prescription, Health Savings Account, and Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Life insurance, AD&D, disability, and supplemental health coverage
• Employee Support
• Paid parental leave
• Pet insurance
• 401(k)
• Tuition reimbursement
• Potential bonus based on business and/or individual performance metrics, depending on position
• 10–20 days of vacation depending on tenure
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays annually, plus Veterans Day for veterans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree