International Operations Agent I

AIT Worldwide Logistics•Chelsea, MA

About The Position

The International Operations Agent I coordinates the day-to-day import and export of international freight forwarding shipments into and out of the USA and Mexico across all modes of international transportation, based on customer requests. The role qualifies customer shipping requirements, prepares quotations, coordinates schedules and shipment operations, manages tracking and issue resolution, and ensures compliance with customer instructions, company guidelines, and regulatory requirements.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of industry experience in export/import operations.
Cargo-wise certification within 1-1/2 years of hire.
Microsoft Office Suite certification within 1-1/2 years of hire.

Nice To Haves

Bachelor's degree or equivalent.
Medium-level knowledge or experience with ITAR, dangerous goods (DG), or TSA work experience/regulations.
Medium general computer skills.
Medium knowledge of Non-Vessel Operating Common Carrier (NVOCC), Actual Time of Arrival (ATA), Federal Aviation Administration (FAA), export regulations, and Customs and Border Protection (CBP).

Responsibilities

Work with customers to qualify shipping requirements and obtain details, regulations, certificates, and documentation needed for quotations and shipment operations.
Prepare accurate, profitable quotations.
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
Coordinate day-to-day import and/or export shipments, including reviewing orders and documents.
Track and communicate delays, damages, and other problems, and work to resolve customer issues.
Handle international air and/or ocean operations, including customer service, shipment data entry, operations, and billing.
Track shipments to ensure they are moving as scheduled, update the system upon verification, and identify and correct schedule deviations.
Coordinate recovery and delivery schedules with cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
Follow customer SOP instructions and ensure AIT KPIs and guidelines are met.
Ensure shipments are billed within company guidelines and timelines.
Process and comply with regulatory agency requirements.
Coordinate with corresponding departments to ensure files are billed and posted before month-end.
Complete required compliance training and certifications for software and/or regulations.
Perform other duties as assigned and comply with all policies and standards.