International Operations Agent I
About The Position
The International Operations Agent I coordinates day-to-day import and export freight-forwarding shipments into and out of the USA and Mexico across international transportation modes, based on customer requests. The role works with customers to establish shipment requirements and documentation, prepares quotations, schedules and tracks shipments, and coordinates with customers, carriers, ports, cartage agents, international partners, and internal teams. It also handles shipment operations, customer service, data entry, billing, regulatory compliance, and adherence to customer SOPs and company KPIs.
Requirements
- High school diploma, GED, or equivalent.
- At least 2 years of industry experience in export/import operations.
- Cargo-wise certification within 1-1/2 years.
- Microsoft Office Suite certification within 1-1/2 years.
Nice To Haves
- Bachelor's degree or equivalent.
- Knowledge or work experience with ITAR, dangerous goods (DG), or TSA regulations.
- Medium proficiency in general computer skills.
- Medium proficiency or knowledge of Non-Vessel Operating Common Carrier (NVOCC), Actual Time of Arrival (ATA), Federal Aviation Administration (FAA), export regulations, and Customs and Border Protection (CBP).
Responsibilities
- Work with customers to qualify shipping requirements and obtain the regulations, certificates, and documentation needed for quotations and shipment operations.
- Prepare accurate, profitable quotations.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals.
- Coordinate day-to-day import and/or export shipments, including reviewing orders and documents.
- Track and communicate delays, damages, and other problems, and work to resolve customer issues.
- Manage air and/or ocean international operations, including customer service, shipment data entry, operations, and billing.
- Track shipments, update systems upon verification, and identify and address schedule deviations.
- Coordinate recovery and delivery schedules with cartage agents and international partners.
- Work with local sales teams to communicate problems to customers, international partners, and other stations as needed.
- Follow customer SOP instructions and meet AIT KPIs and guidelines.
- Ensure shipments are billed according to company guidelines and timelines.
- Process and comply with regulatory agency requirements.
- Coordinate with other departments to ensure files are billed and posted before month-end.
- Complete required compliance training and software and/or regulatory certifications.
- Perform other duties as assigned.
- Comply with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
