International Sales Agent
Goodway Technologies Incorporated•Stamford, CT
•$65,000 - $70,000
About The Position
Goodway Technologies is seeking an International Sales Agent to support its international sales team and help grow the business. The role involves day-to-day contact with customers and internal departments to ensure customer needs are met, along with sales support, account administration, shipping coordination, invoice collection, and complaint handling. After approximately 6 to 8 months of learning the product range, export paperwork, and shipping logistics, the successful candidate may have the opportunity to move into an export sales role with assigned sales territories and/or industry sectors. Duties and responsibilities may change at any time.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- Excellent verbal and written communication and organizational skills.
- Strong computer skills, including proficiency with Word, Excel, PowerPoint, and Outlook.
- Prior experience using AI tools such as Claude, ChatGPT, or CoPilot in a work environment.
- Ability to manage multiple projects and multitask.
- Strong organizational, project management, and interpersonal skills, with sensitivity to sales and customer needs.
- Flexibility and willingness to take on additional responsibility.
- Ability to think independently and demonstrate initiative in day-to-day work assignments.
- Articulate communication, exceptional customer service skills, and phone etiquette.
- Ability to handle customer and internal situations that may be stressful.
Nice To Haves
- At least 2 years of work experience in sales support in a manufacturing industry.
- Knowledge of an inventory system.
- Bilingual English and Spanish and/or French.
Responsibilities
- Generate sales leads and perform market research to help grow the international team.
- Open and maintain customer accounts by recording account information, new leads, orders, and incident reports.
- Assist with shipping coordination with freight forwarders or trucks, including completing shipping paperwork, obtaining freight rate quotes, and tracking orders.
- Support invoice collection by helping resolve internal discrepancies such as incorrect discounts, billing addresses, or shipping charges.
- Help ensure customers receive copies of invoices and shipping details.
- Maintain financial accounts by following internal processes for customer adjustments and credits.
- Handle complaints and incident reports internally by recommending appropriate solutions and alternatives within time limits.
- Inform customers about deals and promotions.
- Support the International team in efforts to grow the business.
- Perform other customer service and sales support duties as needed or assigned.
Benefits
- Paid holidays
- Paid time off
- Paid sick leave
- Health insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Life insurance
- 401(k) plan
- Company meetings and team-building and social events
