International Sales Agent

Goodway Technologiesorporated•Stamford, CT

About The Position

Goodway Technologies is seeking an International Sales Agent to support its international sales team and help grow the business. The role involves day-to-day customer and internal-department contact, sales lead generation and market research, account and order administration, shipping coordination, invoice and account support, and handling customer complaints and incident reports. After approximately 6 to 8 months of learning Goodway products, export paperwork, and shipping logistics, the successful candidate may have the opportunity to move into an export sales role with assigned territories and/or industry sectors. Duties and responsibilities may change at any time.

Requirements

Bachelor’s degree in Business, Marketing, or a related field.
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage multiple projects and multitask.
Strong computer skills, including proficiency in Word, Excel, PowerPoint, and Outlook.
Prior experience using AI tools such as Claude, ChatGPT, or Copilot in a work environment.
Strong project management and interpersonal skills, with sensitivity to sales and customer needs.
Flexibility and willingness to take on additional responsibility.
Ability to think independently and demonstrate initiative in day-to-day work assignments.
Articulate, with exceptional customer service skills and phone etiquette.
Ability to handle customer and internal situations that may sometimes be stressful.

Nice To Haves

At least 2 years of work experience in sales support in a manufacturing industry.
Knowledge of an inventory system.
Bilingual English and Spanish and/or French.
Background in inside sales.

Responsibilities

Serve as a day-to-day contact for customers and internal departments to ensure customer needs are met.
Generate sales leads and conduct market research to support international business growth.
Open and maintain customer accounts, including recording new leads, orders, incident reports, and other information.
Assist with shipping coordination, including completing shipping paperwork, obtaining freight rate quotes, and tracking orders.
Support invoice collection and help resolve internal discrepancies involving discounts, billing addresses, and shipping charges.
Help ensure customers receive copies of invoices and shipping details.
Maintain financial accounts by following internal processes for customer adjustments and credits.
Handle complaints and internal incident reports by recommending appropriate solutions and alternatives within applicable time limits.
Inform customers about deals and promotions.
Support the International team in all facets of growing the business.
Perform other customer service and sales support duties as needed or assigned.