International Operations Agent II

AIT Worldwide Logistics, Inc. • Orlando, FL

3d

About The Position

The International Operations Agent II coordinates day-to-day import and export freight-forwarding shipments into and out of the USA across international transportation modes, based on customer requests. The role qualifies shipping requirements, prepares quotations, coordinates shipment schedules, manages shipment operations and documentation, tracks shipments, resolves issues, and ensures customer instructions and company standards are followed. Responsibilities also include customer service, data entry, billing, and coordination with cartage agents, international partners, ports, and local sales teams.

Requirements

• High school degree or equivalent.
• At least 3 years of experience in export/import operations.
• At least 5 years of experience as a freight forwarder in international operations, including basic IATA/NVOCC, FAA, TSA, export regulations, AES, and general CBP knowledge.
• Intermediate knowledge or work experience with ITAR, dangerous goods (DG), or TSA regulations.
• Medium-level general computer skills.
• Certified Cargowise Specialist (CCS) certification.

Nice To Haves

• High school diploma or GED.
• Dangerous Goods Certification.

Responsibilities

• Work with customers to qualify shipping requirements and obtain the regulations, certificates, and documentation needed to quote and operate shipments.
• Prepare accurate, profitable quotations.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
• Coordinate day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate delays, damages, and problems, and work to resolve customer issues.
• Handle customer service, shipment data entry, operations, and billing for air and/or ocean international operations.
• Track shipments to confirm they are moving as scheduled, update the system immediately upon verification, and identify and rectify schedule deviations.
• Coordinate recovery and delivery schedules with cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
• Adhere to customer SOP instructions and meet AIT KPIs and guidelines.
• Ensure shipments are billed within company guidelines and timelines.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Medical, prescription, Health Savings Account, and Flexible Spending Accounts.
• Dental and vision insurance.
• Life, AD&D, disability, and supplemental health coverage.
• Employee Support.
• Paid parental leave.
• Pet insurance.
• 401(k).
• Tuition reimbursement.
• Potential bonus based on business and/or individual performance metrics, depending on position.
• 10 to 20 vacation days depending on tenure.
• 2 personal days.
• 1 floating holiday.
• 5 sick days.
• 5 volunteer hours.
• 6 company holidays annually, plus Veterans Day for veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED