Air Import Operations Agent II

AIT Worldwide Logistics•Torrance, CA

About The Position

AIT Worldwide Logistics is seeking an Air Import Agent II to coordinate day-to-day import shipments of international freight into and out of the USA across international transportation modes, based on customer requests. The role focuses on operational excellence and providing a high level of customer service. The agent manages shipment orders and documents, coordinates routing and quotations, tracks cargo through delivery, updates shipment milestones, manages costs and profitability, invoices customers or overseas offices, and fulfills customer reporting and documentation requirements.

Requirements

High school diploma or equivalent.
Certified CargoWise Specialist CCO required.
Advanced knowledge of CargoWise.
Advanced math and geography skills.
Ability to identify and resolve problems.
Strong organizational and time-management skills.
Ability to analyze numerical data, understand components and relationships, find patterns, and draw conclusions.
Intermediate knowledge of freight movement, air vendors, air-space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, Incoterms, and shipment profitability.
Intermediate knowledge of country regulations and AIT policies and procedures that minimize risks to customers and the company.
Ability to perform arithmetic using units of currency, weight, volume, and distance measurements.
Basic to intermediate experience using MS Office.
Ability to apply acquired job skills and company policies and procedures to assigned tasks.
Ability to read, comprehend, and write routine correspondence.
Ability to communicate and interact effectively with a variety of people and present information in one-on-one or small-group settings.
Teamwork, respect for teammates, strong work ethic, accountability, ownership, independence, and autonomy.
Growth mindset, openness to change, and commitment to continuous improvement.
Customer-service focus and ability to build relationships.

Nice To Haves

2–4 years of freight-forwarding experience preferred.
Dangerous Goods Certification preferred.

Responsibilities

Receive and validate customer orders, including CargoWise organization details, credit, import POA, restricted commodities, cargo value, embargoes and sanctions, additional services, documentation requirements, and Incoterms.
Identify the best routing and transit option according to customer requests and SOPs.
Anticipate and obtain quotations from vendors and agents for potential order costs.
Issue quotations to customers or overseas offices and agents, and confirm acceptance.
Receive and validate customer documents.
Track and confirm flight arrival and update system milestones.
Issue arrival notices and distribute them according to customer requirements.
Dispatch inland carriage with a subcontractor when applicable.
Track and confirm shipment arrival at the final CFS when applicable.
Obtain the pickup number from the carrier and forward it to relevant parties when applicable.
Confirm timely delivery or release of cargo and update system milestones.
Accrue costs in CargoWise and perform an initial profitability check.
Confirm final costs, ensure all costs are accrued, and complete a final profitability check.
Issue invoices to customers or overseas offices as required.
Distribute documents according to shipper requirements and SOPs.
Manage customer reporting and additional system milestones as required.