Air Import Operations Agent II

AIT Worldwide Logistics, Inc. • Torrance, CA

3d • $30 - $43

About The Position

AIT Worldwide Logistics is seeking an Air Import Agent II to coordinate day-to-day international freight forwarding imports into and out of the USA across modes of transportation, based on customer requests. The role focuses on operational excellence and providing a high-level customer service experience. The wage range is $30.30–$42.80; compensation may vary based on geography and the candidate’s knowledge, skills, abilities, and experience. The position may also be eligible for a bonus based on business and/or individual performance metrics.

Requirements

• High school diploma or equivalent.
• Certified CargoWise Specialist CCO certification required.
• Advanced knowledge of CargoWise.
• Advanced math and geography skills.
• Ability to identify and resolve problems.
• Strong organizational and time-management skills.
• Ability to analyze numerical data, understand components and relationships, identify patterns, and draw conclusions.
• Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, Incoterms, and shipment profitability.
• Intermediate knowledge of country regulations and AIT policies and procedures that minimize risks to customers and the company.
• Ability to perform arithmetic using units of currency, weight, volume, and distance.
• Basic to intermediate experience using Microsoft Office.
• Ability to apply acquired job skills and company policies and procedures to complete assigned tasks.
• Ability to read, comprehend, and write routine correspondence.
• Ability to communicate and interact effectively with a variety of people and present information in one-on-one or small-group settings.
• Teamwork, respect for teammates, strong work ethic, ownership, independence, accountability, autonomy, a growth mindset, openness to change, and customer-service focus.

Nice To Haves

• Two to four years of freight forwarding experience preferred.
• Dangerous Goods Certification preferred.

Responsibilities

• Receive and validate customer orders, including CargoWise organization, credit, import power of attorney, restricted commodities, cargo value, embargoes and sanctions, additional services, documentation requirements, and Incoterms.
• Identify the best routing and transit option according to the customer request and standard operating procedures.
• Anticipate and obtain vendor or agent quotations for potential order costs.
• Issue quotations to customers or overseas offices and agents, and confirm acceptance.
• Receive and validate customer documents.
• Track and confirm flight arrival and update system milestones.
• Issue arrival notices and distribute them according to customer requirements.
• Arrange inland carriage with a subcontractor when applicable.
• Track and confirm shipment arrival at the final CFS when applicable.
• Obtain the pickup number from the carrier and forward it to relevant parties when applicable.
• Confirm timely delivery or release of cargo and update system milestones.
• Accrue all costs in CargoWise and perform an initial profitability check.
• Confirm final costs, ensure all costs are accrued, and complete the final profitability check.
• Issue invoices to customers or overseas offices as required.
• Distribute documents according to shipper requirements and standard operating procedures.
• Manage customer reporting and any additional system milestones required.

Benefits

• Medical, prescription, health savings account, and flexible spending accounts.
• Dental and vision insurance.
• Life, AD&D, disability, and supplemental health coverage.
• Employee support benefits.
• Paid parental leave.
• Pet insurance.
• 401(k).
• Tuition reimbursement.
• Up to 10 to 20 vacation days, depending on tenure.
• Two personal days.
• One floating holiday.
• Five sick days.
• Five volunteer hours.
• Six company holidays, plus Veterans Day for veterans.
• Potential bonus based on business and/or individual performance metrics, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED