(USA) Air Import Agent - ORD

Morrison Express•Elk Grove Township, IL

2d•$21 - $28

About The Position

The Air Import Agent tracks cargo arrivals, processes import transactions, coordinates shipment documentation and releases, and arranges timely freight delivery. The role works with customers, carriers, truckers, sales, account managers, and other offices or agents to manage import shipments and communicate shipment status, charges, and delivery arrangements. The agent also ensures files and billing records are complete and accurate, handles freight issues and preliminary claims, and processes hazardous materials shipments in accordance with applicable regulations. The position is based at ORD and requires work Sunday through Thursday, 8:00 a.m. to 4:30 p.m. Extended hours may be needed.

Requirements

High school diploma.
1–3 years of experience in a dispatch or truck brokerage environment negotiating rates and booking dry vans, straight trucks, and sprinter/cargo vans with carriers.
Good working knowledge of Excel.
Ability to multitask in a fast-paced work environment.
Good time management and attention to detail.
Detail-oriented, positive attitude toward employees, customers, and carriers, and willingness to go the extra mile to complete the job.
Must be able to work extended hours when needed.

Nice To Haves

Experience with planning or scheduling.

Responsibilities

Track cargo arrivals and update FMS milestones according to company guidelines.
Receive, review, and process high-volume or complex import transactions, including booking, billing, classifications, processing data in Morrison Express systems, and obtaining consular and other government agency releases as appropriate.
Check warehouse shipments as needed to verify shipping documents match the actual shipments.
Obtain carrier documentation, match it with pre-advice, and open files in the freight management system (FMS).
Work with sales, account managers, and sales offices to respond promptly to customer needs.
Communicate promptly and thoroughly with customers, carriers, and other offices or agents.
Notify customers and brokers of product arrivals and applicable service charges, and handle the related invoice process.
Generate freight transfers and provide the appropriate supporting documentation.
Process bills of lading and give the team clear shipment-handling instructions.
Ensure hazardous materials shipments are checked and processed in compliance with applicable IATA and CFR regulations.
Communicate with clients in a timely manner to arrange and complete shipment deliveries.
Issue delivery orders to carriers or truckers to arrange timely delivery.
Complete inbound moves, including ITs and permits to transfer.
Obtain necessary documents and charges before freight release, and provide sufficient documentation to verify carrier invoices before payment approval.
Trace lost freight and shortages, follow up with airlines or shipping lines, inform involved stations and agents, and file preliminary notices of claim.
Ensure each file contains necessary documentation in the correct sequence; ensure payable and receivable documents are accurate and forwarded promptly; and maintain records that enable accounting to credit and bill A/R and A/P correctly.
Complete tracking and billing milestones in accordance with company guidelines.