Air Cargo Office Agent ORD

Worldwide Flight Services, Inc.•Chicago, IL

About The Position

The Cargo Office Agent performs computer data entry and prepares flight, import, and export documentation. The role interfaces with U.S. Customs, accepts and distributes cargo under applicable air carrier and Department of Transportation regulations, and provides customer service related to cargo and documents. Duties also include sales-related activities such as compiling customer lists, soliciting orders, quoting prices and terms, preparing sales contracts, and estimating delivery dates. The agent moves cargo, operates cargo-handling equipment, and follows WFS site security procedures, reporting suspicious activity, security breaches, or non-compliance. The position requires working fast-paced eight-hour shifts, including rotating shifts, weekends, holidays, and days off. It involves coordinating flight documents at the Airport Operational Area, processing shipment and customs transactions, supporting customers and brokers, maintaining records, and preparing operational reports.

Requirements

High school diploma, GED, or equivalent.
Valid driver's license and, where applicable, a Port Authority or Airport Authority permit to use ramp-side service roads.
Must be at least 18 years old if the position requires driving cargo-handling equipment.
Ability to work rotating shifts, including weekends, holidays, and days off.
Ability to handle the stress of a fast-paced eight-hour shift.
Ability to drive all cargo-handling equipment.
Ability to lift up to 70 pounds.

Nice To Haves

Ability to read, write, speak fluently, and understand English.
Minimum typing speed of 30 words per minute.
Ability to concentrate on detail.
Ability to learn PC skills and apply knowledge.

Responsibilities

Prepare, review, organize, copy, and distribute flight documentation before arrivals and departures.
Travel to the Airport Operational Area to meet flights and retrieve or deliver flight documents.
Notify brokers or freight forwarders when shipments arrive at the warehouse or are placed on hold.
Assist customers retrieving documents and freight.
Collect applicable charges and document payment methods.
Process Customs Out proof-of-delivery documentation for every transaction before customer departure.
Assist with completing Master Air Waybills for over-the-counter shipments.
Confirm that bookings are accepted and TSA-mandated screening is confirmed.
Enter Air Waybill information into airline systems.
Prepare flight manifests using warehouse information and deliver flight manifests, cargo pallet messages, deadload documents, and NOTOC to the aircraft.
Verify post-flight inventory against available documents.
Maintain pertinent documents and records and prepare reports, including irregularity and weekly import or export statistics.
Answer incoming calls and respond to emails.
Retrieve import documents from aircraft and deliver export documents to aircraft.
Drive cargo-handling equipment and move cargo.
Comply with WFS site security procedures and report security breaches, suspicious occurrences, or security-plan non-compliance.
Compile customer lists for sales leads, solicit orders, discuss sales with customers, quote prices and terms, prepare sales contracts, and estimate delivery dates.