(USA) Air Import Agent

Morrison Express•Elk Grove Village, IL

About The Position

The Air Import Agent tracks cargo before arrival, updates freight management system milestones, and processes import transactions for clients, including booking, billing, classification, data processing, and obtaining applicable government releases. The role reviews shipment documents, matches carrier documents with pre-advice, checks warehouse shipments as needed, and coordinates with sales, customers, carriers, brokers, truckers, and other offices or agents. The agent notifies customers and brokers about arrivals and charges, prepares freight transfers and bills of lading, arranges deliveries, and completes inbound moves including ITs and transfer permits. The role also handles hazardous-material shipments in accordance with applicable IATA and CFR regulations, traces lost freight and shortages, files preliminary notices of claim, and ensures shipment records and billing documentation are complete and accurate. The schedule is Sunday through Thursday, 8:00 a.m. to 4:30 p.m. Extended hours may be needed. The employer offers a competitive benefits package that includes medical, dental, vision, life and disability insurance, sick time, holidays, and vacation.

Requirements

High school diploma.
1–3 years of experience in a dispatch or truck brokerage environment negotiating rates and booking Dry Vans, Straight Trucks, and Sprinter/Cargo Vans with carriers.
Good working knowledge of Excel.
Ability to multitask in a fast-paced environment.
Good time management and attention to detail.
Ability to maintain a positive attitude toward employees, customers, and carriers and willingness to go the extra mile.
Willingness to work Sunday through Thursday, 8:00 a.m. to 4:30 p.m.
Ability to work extended hours when needed.

Nice To Haves

Experience with planning and scheduling.

Responsibilities

Track cargo before arrival and update FMS milestones according to company guidelines.
Receive, review, and process high-volume or complex import transactions, including booking, billing, classifications, system data processing, and obtaining applicable consular and government agency releases.
Check warehouse shipments as needed to verify shipping documents against actual shipments.
Obtain carrier documentation, match it with pre-advice, and open files in the freight management system.
Work with sales, account managers, and sales offices to respond to customer needs.
Communicate promptly and thoroughly with customers, carriers, and other offices or agents.
Notify customers and brokers of product arrivals and service charges, and handle related invoicing.
Generate freight transfers and provide appropriate supporting documentation.
Process bills of lading and provide shipment-handling instructions to the team.
Ensure hazardous-material shipments are checked and processed in accordance with applicable IATA and CFR regulations.
Coordinate with clients to arrange and complete shipment delivery.
Issue delivery orders to carriers and truckers to arrange timely delivery.
Complete inbound moves, including ITs and permits to transfer.
Obtain required documents and charges before freight release and provide documentation to verify carrier invoices before payment approval.
Trace lost freight and shortages, follow up with airlines or shipping lines, and inform involved stations and agents.
File preliminary notices of claim.
Ensure each file contains necessary documentation in the correct sequence and that payable and receivable documents are accurate and forwarded on time.
Maintain clear, accurate records to support accounting's A/R and A/P crediting and billing.
Complete tracking and billing milestones according to company guidelines.