International Operations Agent II

AIT Worldwide Logistics•Orlando, FL

About The Position

The International Operations Agent II coordinates day-to-day import and export freight-forwarding shipments into and out of the USA across international transportation modes, based on customer requests. The role works with customers to establish shipping requirements and gather necessary regulatory information, certificates, and documentation; prepares accurate, profitable quotations; and coordinates schedules and shipment operations. The agent handles customer service, shipment data entry, operations, billing, tracking, issue resolution, and coordination with cartage agents, international partners, ports, deliverers, and local sales teams. The role ensures customer SOPs are followed, shipments meet AIT guidelines and KPIs, and billing is completed within company guidelines and timelines.

Requirements

High school degree or equivalent.
At least 3 years of experience in export/import operations.
At least 5 years of experience as a freight forwarder in international operations, including basic IATA/NVOCC, FAA, TSA, export regulations, AES, and general CBP knowledge.
Intermediate knowledge of ITAR, dangerous goods, or TSA work experience/regulations.
Medium general computer skills.
Certified Cargowise Specialist (CCS) certification.

Nice To Haves

High school diploma or GED.
Dangerous Goods Certification.

Responsibilities

Work with customers to qualify shipping requirements and collect regulations, certificates, and documentation needed for quotations and shipment operations.
Prepare accurate and profitable quotations.
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
Coordinate day-to-day import and/or export shipments, including reviewing orders and documents.
Track and communicate delays, damages, and other problems, and work to resolve customer issues.
Handle international air and/or ocean operations, including customer service, shipment data entry, operations, and billing.
Track shipments, verify that they are moving as scheduled, and update the system promptly upon verification.
Identify shipments that have deviated from schedule and coordinate recovery or delivery schedules with cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
Follow customer SOP instructions and ensure AIT KPIs and guidelines are met.
Ensure shipments are billed within company guidelines and timelines.
Perform other duties as assigned and comply with company policies and standards.