International Operations Coordinator III

Pegasus Logistics Group • Coppell, TX

2d

About The Position

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves customer problems and communicates solutions or requested information. Analyzes customer service needs and coordinates with other service or technical departments to develop and deliver appropriate solutions. Develops and maintains a deep understanding of the organization and its services to handle more complex inquiries. Uses a customer relationship application or database to record activities and research product information. Contributes to moderately complex project aspects and complies with the requirements of the company’s Quality Management System.

Pegasus Logistics Group describes itself as an equal opportunity employer that values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• Bachelor’s degree or equivalent.
• At least 4 years of related experience.
• Excellent verbal and written communication skills.
• Ability to make creative, timely, and independent decisions.
• Fluency in English and Spanish depending on job location and/or customer accounts.
• Proficiency in English, including the ability to speak, read, write, and comprehend English.

Nice To Haves

• Confidence, a team-oriented approach, and enjoyment of working in a fast-paced environment.
• Self-management and high motivation.
• Integrity, reliability, empathy, and a strong work ethic.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, or chat and provide non-technical problem resolution.
• Resolve customer problems and communicate solutions or requested information.
• Analyze customer service needs and coordinate with service or technical departments to develop and deliver appropriate solutions.
• Develop and maintain knowledge of the organization and its services to resolve complex inquiries.
• Use a customer relationship application or database to record activities and research product information.
• Contribute to moderately complex aspects of a project.
• Comply with the requirements of the company’s Quality Management System.
• Work overtime as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level