Leasing Consultant Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and in following a sales process.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and leasing policies and procedures.
• High energy and a sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and the ability to work independently.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in Fair Housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule that includes evenings and weekends.
• Valid driver’s license, depending on the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• Previous leasing experience in the multifamily property management industry; 1–2 years preferred.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and serve as a liaison through applications, screening, leasing, move-in, and related paperwork.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate detailed information about the community and apartments, conduct personalized tours, and use effective selling techniques to close leases.
• Work with the onsite team to meet occupancy goals and maintain knowledge of apartments, amenities, local attractions, competitive properties, rental rates, and promotions.
• Schedule tours and show apartments, monitor and qualify inbound leads, follow up after tours, and complete move-in procedures according to established policies.
• Manage leads and customer interactions through the CRM and complete assigned CRM tasks on time.
• Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required information and documentation.
• Inspect apartments before move-in and coordinate outstanding work with the maintenance team.
• Maintain a favorable image of the community and follow leasing policies and procedures.

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Referral bonus program
• Associate rental discount for associates who live onsite
• Competitive commission program, including bonus and renewal commissions
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses
• Vacation perks