Leasing Consultant

The Scion Group•Wilmington, NC

5d•Onsite

About The Position

The Leasing Consultant, referred to in the description as an Experience Team Member (ETM), supports Scion’s student-living communities and commitment to exceptional customer experience and strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment. It requires strong interpersonal and problem-solving skills and a strong work ethic. The position is located at the assigned property. Working hours include daytime business hours and an after-hours on-call rotation. The role requires availability during summer, holidays, and Turn periods.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.

Responsibilities

Prioritize customer interactions and communication, and provide tours of the community and amenities.
Share feedback with management about sales barriers and customer objections.
Carry out sales and engagement initiatives set by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Help plan, promote, and execute customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with opening, closing, and maintaining the office, clubhouse, grounds, and amenities, including general housekeeping.
Schedule and follow up on maintenance requests to support timely resolution.
Maintain an organized and clean office.
Assist with after-hours lockout duties as required.