Leasing Consultant

LyvWell Apartments•Garland, TX

10d•Onsite

About The Position

Leasing Consultants create a welcoming first impression for visitors, prospects, and residents while helping people find a home in the community. They manage their success by meeting leasing goals, including occupancy and rent growth, and building positive rapport with prospects and residents. The role involves managing leads through a CRM, scheduling and conducting apartment tours, and encouraging prospects to submit online applications. The position combines customer service, sales, and leasing administration. Consultants guide prospects through applications, screening, leasing, and move-in; respond to inquiries across calls, emails, chats, and texts; and work with the onsite team to meet occupancy goals. They also manage resident leasing requests, complete CRM tasks, prepare lease documentation, and coordinate apartment readiness before move-in. The role requires a flexible schedule that includes evenings and weekends, when the communities are busiest. Regular days off fall between Monday and Friday.

Requirements

High school diploma or GED.
At least 1 year of sales and customer service experience, including meeting sales goals in a fast-paced environment.
Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and leasing policies and procedures.
Demonstrated success in goal setting and achievement and in following a sales process.
Strong written and verbal interpersonal communication skills.
High energy, customer-service and sales orientation, reliability, attention to detail, self-motivation, and ability to self-manage.
Ability to work effectively with diverse individuals and maintain a professional appearance.
Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
Ability to work a flexible schedule, including evenings and weekends.
A valid driver's license, if required by the property.

Nice To Haves

Associate degree in Customer Service or Hospitality.
1–2 years of leasing experience in the multifamily property management industry.
Proficiency with Yardi CRMIQ.

Responsibilities

Deliver high-quality service to prospects and residents, guide prospects through the leasing experience, and support them through applications, screening, leasing, and move-in.
Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
Communicate detailed information about the community and apartments, conduct personalized tours, and use effective sales techniques to close leases.
Work with the onsite team to meet occupancy goals and maintain knowledge of the community, amenities, local attractions, rental rates, and competing properties.
Monitor, qualify, and follow up with inbound leads, manage prospect interactions in the CRM, and complete assigned CRM tasks on time.
Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
Process applications, communicate screening results, prepare and send leases, and collect required information and documentation.
Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
Maintain a favorable and professional image of the community.