Leasing Consultant

Stoa Group•Pensacola, FL

10d•Onsite

About The Position

Stoa Group is seeking a full-time Leasing Consultant for The Flats at Ransley, a luxury apartment community in Pensacola, Florida. The Leasing Consultant helps prospective residents find an apartment home and supports a positive resident experience from initial contact through move-in and beyond. Working closely with the property management team, this role combines leasing and sales, resident relations, administrative operations, and community marketing and engagement.

Requirements

Strong customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Ability to multitask and manage competing priorities effectively.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Professional and positive attitude.
Basic computer proficiency, including Microsoft Office applications.
Ability to work some weekends and flexible hours as business needs require.
Must be authorized to work in the United States.

Nice To Haves

Previous leasing, sales, customer service, hospitality, or property management experience.
Experience working with property management software.
Experience conducting tours, sales presentations, or resident engagement activities.
Knowledge of Fair Housing regulations and leasing best practices.

Responsibilities

Connect with prospective residents by phone, email, appointments, and follow-up outreach.
Conduct community tours and present the property's features, benefits, and value.
Build rapport with prospects, identify their housing needs, address objections, and guide them through the leasing process.
Convert leads into signed leases and help achieve occupancy goals.
Provide customer service and information to current and prospective residents, respond to questions and concerns, and foster resident satisfaction and retention.
Manage lease applications, verify applicant information, complete documentation, and communicate application results.
Maintain accurate prospect, resident, rental activity, and inventory records.
Assist with lease renewals, resident retention programs, move-in and move-out inspections, and related documentation.
Process and track service requests and ensure appropriate follow-up.
Participate in outreach marketing, branding, social media, resident communications, and promotional activities as needed.
Plan and facilitate resident events and community-building activities to encourage engagement and retention.