Leasing Consultant

Morgan Group • Cypress, TX

1d

About The Position

The Leasing Consultant leases apartments and promotes the community’s products and services, managing the leasing process from the initial introduction through resident occupancy. The role includes responding to prospective residents and current residents, preparing leasing documentation, supporting move-ins, maintaining knowledge of the community and its market, and participating in resident activities. The position works with on-site property management and other Morgan Group departments and follows the company’s operations manuals and Team Member Handbook.

The role requires customer service, organization, communication, independent judgment, and the ability to manage multiple tasks in a dynamic environment. Work takes place primarily indoors, with frequent time outdoors in varying weather conditions. The position includes physical activity such as standing, walking, climbing stairs, inspecting and showing apartments, and occasionally lifting or carrying supplies and equipment.

Requirements

• Ability to read, write, and understand English.
• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
• Ability to shift attention between duties and adapt to changing business needs with minimal notice.
• Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions.
• Ability to make sound business decisions and exercise independent judgment in a timely manner.
• Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and in writing.
• Ability to use computer systems, property management software, email, and other technology platforms while managing multiple priorities.
• Must have a valid driver’s license, insurance, and car registration if driving for business purposes.
• Ability to meet the described physical requirements, with or without reasonable accommodation.

Responsibilities

• Follow Morgan’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals, as well as the Team Member Handbook.
• Answer the phone, follow up with prospective residents, and enter prospect information into the appropriate system.
• Greet clients, tour apartments, and lease apartments while selling the community’s products and services.
• Manage the leasing process from initial introduction through resident occupancy, in accordance with the Operations Manuals.
• Walk apartments before move-in to ensure they meet Morgan standards.
• Prepare and complete leasing paperwork, including leases.
• Obtain move-in keys, remote controls, and parking permits before residents’ move-in dates.
• Respond to resident requests and help resolve problems, including by creating service requests.
• Complete recommended Grace Hill classes and attend required company training.
• Maintain thorough knowledge of the community’s product and the competition.
• Stay informed about the community’s market, including nearby businesses and retail, hiring trends, new construction, and other submarket and overall market factors.
• Prepare weekly and/or monthly market surveys.
• Participate in resident functions and other Morgan-sponsored resident activities.
• Report to the Assistant Community Manager when the Community Manager is absent.
• Work overtime as necessary to meet Morgan customer service standards.
• Build relationships with associates in the department and with key associates across other Morgan departments, including on-site property management personnel.
• Complete other tasks assigned by a supervisor that are not listed as essential job functions.

Benefits

• Advancement opportunities
• Training
• Low-cost medical, dental, and vision coverage
• Flexible Spending Accounts (Medical, Limited Purpose)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company-paid Life Insurance
• Company-paid Short-Term Disability Insurance
• 401(k) (Traditional and Roth) with company match
• Employee Assistance Program
• Paid time off plans, including vacation, sick leave, floating holiday, and bereavement leave
• Holiday schedule
• Referral bonus program
• Leasing bonus and renewal bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed