Leasing Consultant

Coastal Ridge•Mars, PA

11d•Onsite

About The Position

The Leasing Consultant supports leasing efforts and day-to-day resident interactions at the community. The role creates positive experiences for prospective and current residents while working toward individual and team leasing goals. This is a full-time, non-exempt position that reports to the Property Manager. The work location is Quincy Lofts, a community offering one-, two-, and three-bedroom apartments with features including quartz countertops, stainless steel appliances, fully equipped kitchens, in-home washers and dryers, and private balconies in select homes.

Requirements

High school diploma or equivalent.
Willingness to obtain licenses and/or certifications required by state or local jurisdictions.
Strong computer literacy and ability to learn new systems quickly.
Ability to participate in emergency duties as needed.

Nice To Haves

Previous leasing and sales experience.
Experience in multifamily or student housing.
Familiarity with property management software such as Entrata, OneSite, or RealPage.
Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering.

Responsibilities

Contribute to individual and team leasing targets, working to meet or exceed goals.
Greet and engage prospective residents and build rapport.
Conduct tours that highlight property features and benefits while adapting to prospects’ needs.
Address objections, communicate benefits, and secure leasing commitments.
Respond to leasing inquiries by phone, email, or in person within 24 hours.
Enter and maintain accurate lead information in Entrata and follow up with prospects through calls, emails, or letters.
Understand leasing trends, traffic patterns, and product availability to guide prospects.
Maintain the office, model units, clubhouse, and common areas along tour routes, and report issues to the appropriate team member.
Participate in community marketing, outreach, and resident event planning and execution.
Guide prospects through the application process, comply with screening procedures, and ensure accurate lease execution.
Collect move-in fees and properly handle related paperwork and funds.
Address resident inquiries, process service requests, and assist with day-to-day resident needs.
Manage the community waitlist and communicate updates to prospects.
Perform other duties as assigned.